Account Manager - Assistant Director

Your key responsibilities

This role is focused on high-impact, high-value activities in all aspects of account management, including:

Account Governance

• Acts as the main connector between sales, delivery, leadership, and accounts to align strategy and execution.
• Manages account operations, financials, data quality, and cross-service coordination to achieve measurable strategic outcomes.
• Monitors reports and presents on account KPIs such as revenue, client relationship activity, sales forecast and pursuits
• Responsible for reporting on account performance, shaping and managing financial and commercial outcomes.

• Leading/co-leading the account planning processes and meetings.
• Track and highlight account investments to internal and external clients.
• Brings valuable insight to the account team by doing market scans on news/media, publications, investor/earning presentations, while also utilizing EY’s internal resources.
• Works closely with Account Coordinators to support account operations and account administrative activity (e.g. account data governance and hygiene)
• Develop and manage central client communications globally (e.g., client newsletters, value scorecard, event invites).

Client Relationships

• Builds deep knowledge of the clients in the portfolio, their strategies and business issues.
• Helps account team identify key client stakeholders; develop client relationship strategy and power maps.
• Identifies opportunities to engage with target clients and collaborates with CE and/or offering leaders on driving solutions to market.
• Owns and manages select client relationships, as identified by CP (e.g. Procurement/Sourcing, EY Alumni, etc.).
• Actively drive relationship programs to develop consistent, value-add client experiences (e.g. D&I strategy by client priorities, targeted alumni workshops, utilizing EY’s offering for interactive client workshops).

Go-to-Market Activation

• Actively promotes the activation of solutions, and services across the account through ideation of opportunities and teaming with account team members on demand generation activities.
• Plans and monitors client feedback program and win/loss reviews to generate key client insights, as appropriate assists with client feedback interviews and be viewed as a Voice of the Client.
• Promotes pursuit excellence and assists in creating a WIN strategy and power maps on proposals.
• Determines, drives and ensures distribution of thought leadership, global growth platforms, and alumni initiatives across account portfolio.
• Acts as interface with global sector for account industry needs (Subject Matter Resource, Solutions, Networks); Inter-connect account team centrally and to the broader sector.
• Drives integrated service line planning and activity across account.
• Acts as subject matter expert and coach the team on EY’s Sales and Account Management Framework (e.g. immersive selling, wavespace, building client trust, etc.).

Skills and attributes for success

• Proven ability to build trusted relationships, both internal and external.
• Demonstrated success in large matrix organizations.
• Strong analytical and quantitative skills, ability to review reports, interpret data and identify trends; a healthy sense of curiosity.
• Time Management skills – ability to meet deadlines, prioritise and manage projects to the end.
• Ability to work independently and in a team environment, collaborate effectively with other functional groups within EY.
• An executive presence; energetic and engaging style.  
• The ability to work independently in a fast-paced, dynamic team-oriented environment.
•  A Bachelor's or post-graduate degree is required.
• Minimum 7-10 years relevant experience, including previous experience with complex account management and/or business development.
• Project management experience is desirable.

Ideally, you’ll have

• Professional services knowledge is an asset
• Knowledge of Insurance Sector is an asset

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

This job posting relates to an existing vacancy within our organization.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $92,300 to $142,300

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.