Account Executive - ServiceNow

The opportunity

EY is looking for an Account Executive to support the strong growth of our ServiceNow platform which includes both Professional Services & Software. This is a key sales role within the organization where you will be building on customer relationships and expanding the use of ServiceNow within our existing and prospect clients.

At EY, our ServiceNow practice is focused on helping clients accelerate their digital transformations. This role isn’t about selling technology but more how EY can help deliver against customer business problems through process improvements and related services focused around the ServiceNow platform and its various modules and capabilities.

As an Account Executive, you will identify new business opportunities among existing customers through understanding of their needs and leveraging all the capabilities and skills EY has to offer. We have business and technology subject matter experts in all areas (HR, Finance, Customer Service Management, Governance / Risk / Compliance, Security, Asset Management and many more) that you will leverage to offer best-in-class solutions to our clients. You will also act as a critical pillar of EY’s Customer Success approach by being part of the larger team working with our Professional Services Delivery Team.

This job posting relates to an existing vacancy within our organization.

In your role you will be able to leverage:

• EY’s GLOBAL ELITE partner and AUTHORIZED TRAINING partner status
• EY’s global commitment to ServiceNow providing marketing, branding, pre-sales support for all relevant prospect opportunities
• Direct relationships with EY partners and Practice Leaders reducing bureaucracy typically associated with large global organizations while accelerating sales cycles
• EY’s practitioners and subject matter experts further legitimizing EY as a leader in the ServiceNow market

Your key responsibilities

• Engage existing customers and prospect new opportunities to present Professional Solution Offerings
• Drive new business with focused strategies targeting key accounts and contacts
• Manage key contact relationships and opportunities in flight with existing customers
• Serve as the lead point of contact for all customer account management matters including engaging with internal team members that may be supporting your account in other areas.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Facilitate contract negotiations and close software & Professional Services sales agreements
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status

Skills and attributes for success

• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions aligned customer current and future needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities

To qualify for the role you must have

• 10+ years of experience selling software solutions and professional services
• Experience creating tailored holistic solutions that go beyond software implementation
• BA/BS degree in Business Administration, Sales or relevant fieldT

 Ideally, you’ll also have

•  Knowledge of the ServiceNow ecosystem or similar software knowledge

What we look for

A leader who connects technology, trust, and growth—turning client challenges into scalable outcomes.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. 

• Toronto: $144,000 to $200,000
• London/Waterloo/Ottawa: $121, 500 - $171, 500
• Vancouver: $160,000 to $240,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodation you may need.

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.