AI Adoption & Enablement Specialist

The opportunity

The AI Adoption & Enablement Specialist is a strategic enablement and communications role within the Office of the CTO, focused on helping accelerate AI adoption across EY Canada.

This role translates the firm’s AI priorities, tools and outcomes into clear, practical and business-relevant content that helps people understand what is available, what is working and where value is being realized.

A core part of the role is identifying, curating and amplifying high-quality Canadian AI use cases that demonstrate meaningful adoption across the firm. Working closely with service lines, AI practitioners and key stakeholders, the AI Adoption & Enablement Specialist creates visibility around successful use of approved enterprise AI tools, including Microsoft Copilot, Copilot Studio and agentic AI solutions.

This role is responsible for turning complex AI activity into simple, credible and audience-appropriate enablement content, communications and executive-ready narratives. It plays an important part in strengthening adoption, reinforcing momentum and helping build a connected AI community across Canada.

This job posting relates to an existing vacancy within our organization.

Role responsibilities
AI adoption and enablement

• Support AI adoption across EY Canada by developing practical, high-impact enablement content that helps individuals and teams understand how approved enterprise AI tools can be used effectively in day-to-day work.
• Design and maintain modular enablement materials such as quick-reference guides, walkthroughs, visual explainers, learning assets and other practical content that supports capability uplift.
• Ensure enablement content remains current and aligned with evolving AI tools, releases, internal priorities and governance expectations.

Use case identification and amplification

• Proactively engage across Canadian service lines to identify active and emerging AI use cases, with a focus on high-impact, production-level and business-relevant examples that showcase meaningful adoption.
• Curate, package and publish high-quality Canadian AI use cases on a regular basis to improve visibility, demonstrate momentum and show where value is being realized across the firm.
• Maintain a structured and scalable repository of Canadian AI use cases to support adoption, storytelling and broader internal awareness.

Content, communications and storytelling

• Translate complex AI initiatives, tools and outcomes into clear, concise and compelling narratives tailored to different audiences, including practitioners, service line leadership and senior executives.
• Produce high-quality communications and enablement assets such as briefings, spotlights, summaries, explainers and executive-ready materials that help simplify complexity and strengthen understanding.
• Reinforce recognition and visibility by highlighting individuals, teams and service lines that are demonstrating meaningful AI adoption and innovation.
• Ensure all content reflects approved strategic messaging and aligns with enterprise priorities and governance expectations.

Stakeholder collaboration and community engagement

• Work closely with the Office of the CTO, service line stakeholders, AI practitioners, and change and communications teams to surface relevant stories, create enablement content and support adoption efforts.
• Contribute to building a connected and engaged AI community across Canada by sharing credible examples of what is working, what is emerging and where momentum is building.
• Use storytelling, visibility and practical content to support behavioural change, encourage engagement and sustain adoption over time.

Skills and attributes for success

• Strong ability to translate complex AI and technical concepts into clear, concise and engaging business language.
• Proven experience developing enablement, adoption or communications content for a range of audiences, including senior leaders.
• Demonstrated ability to use AI tools to improve content creation, synthesis and workflow efficiency.
• Excellent written, verbal and visual communication skills, with strong judgment for narrative clarity, quality and audience relevance.
• Ability to work independently, make sound content decisions with limited direction, engage broadly across stakeholders and deliver in a fast-moving environment.
• Strong relationship-building skills and the ability to influence without formal authority.

Ideally, you’ll also have

• Experience working in a large, complex, multi-service-line or professional services environment.
• Exposure to AI adoption, digital transformation or enterprise technology enablement initiatives.
• Familiarity with internal communications, change management or community-led engagement approaches.
• Experience working effectively in environments where priorities are evolving and structures are still being established.

What we look for

The AI Adoption & Enablement Specialist is a trusted enabler who helps turn AI activity into visible, practical and credible momentum across the firm. This person is proactive, relationship-oriented and comfortable operating across teams to surface valuable use cases, simplify complexity and create content that drives understanding and adoption.

They are a strong connector and storyteller who can work across audiences, from practitioners to senior leaders, and help build confidence in how AI is being applied across EY Canada. Above all, they are focused on impact, clarity and helping the firm accelerate adoption through practical enablement and strong internal visibility.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm-paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge and applicable skill sets.

• Toronto: $65,600 to $98,400

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY  

Inclusiveness is the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.  

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity