VTH Talent Operations US - External Workforce Office - Senior Associate (Contract)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.  

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

Talent Operations VTH supports a specific Area/Region and acts as part of the extended Area/Region team.

VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Area/Region. 

This is a contract role for 5 months. This role will directly work with the Region Talent team supporting Fieldglass administration for contingent workers. Provide full support on reporting, stakeholder management, communications and general administrative tasks. It will be a chance to work with a diverse and multi-disciplinary Talent team and work across a diverse portfolio of activities, albeit with the opportunity to focus on specialisms as required by the business.

This position ensures smooth operations support. Should have a professional attitude and adapt to a constantly demanding business environment.

Applications Used: Success Factors, Fieldglass

Shift: Aligned to the shift timings/schedule of the Region

Essential Functions of the Job:

Responsibilities:

•    Troubleshooting technical issues within Fieldglass in the areas of onboarding, CW/PW record updates, and other internal EY systems (Mercury, etc.).
•    Serves as primary liaison with to outsourced onboarding team and helps to oversee their delivery by providing best practices and updates that impact their workflow.
•    Serves as a project manager for Fieldglass systems testing when changes occur in this tool as well as other connected HR onboarding systems (Success Factors Employee Central).
•    Collects, interprets and analyzes non-employee data as ad-hoc projects arrive.

Knowledge and Skills Requirements:

•    Ability to identify and resolve issues that impact system transactions impacting non-employees
•    Basic project management skills (e.g., identify objectives and stakeholders, collect inputs, provide status updates, confirm decisions, manage communications) 
•    Strong knowledge and application of relevant Talent practices 
•    Advanced data and analytics experience with strong Excel abilities
•    Possess the ability to communicate with stakeholders at all levels to provide clear and concise information in both written and verbal formats.
•    Time management and the ability to deliver in a fast-paced environment with competing priorities.
•    Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
•    Excellent client service skills, networking, and relationship development skills.
•    Ability to be successful in a virtual team environment, working with limited supervision.

Job Requirements:

Education:

•    Bachelor’s degree, preference will be given for those with HR Specialization.

Experience:

•    Minimum of 4-5 years of progressive experience in HR or related field at a coordinator or administrative level.
•    Demonstrated experience working with different stakeholders with competing needs.
•    Working in international and diverse environments.
 

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.