Talent Attraction and Acquisition (TA²) Partner Matters Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 
Job Summary:
Talent Services (TS) is a core service line within the Global Delivery Services (GDS) organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms. 
TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Argentina, India, Poland and Philippines.  
The TS Supervising Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment Administration in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions (Recruitment Support, Onboarding Support, People Data Administration, Learning Administration and Performance Management).
The Supervising Associate develops and maintains an advanced understanding and knowledge of the Partner matters procedures and approach for assigned area(Asia-East). He/she may assist or fill in during the absence of the Onshore Recruitment Lead.
Essential Functions of the Job:
•    Provide supervisory oversight to team members, including coaching, mentoring, and supporting skill development to ensure high quality performance and continuous improvement.
•    Triggers and manages background checks and online assessments of Executive candidates
•    Prepare monthly and ad hoc leadership presentation decks to track hiring progress, fulfillment status, and overall Talent acquisition performance. 
•    Manage and execute annual background check processes for IAPs during the cyclical peak period. 
•    Develop and maintain monthly DAP/AP/ED profile summaries for leadership review and decision making. 
•    Create and deliver the monthly ASEAN Service Line Leader Talent Acquisition update deck, along with any additional ad hoc talent acquisition presentations required by leadership.
•    Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures 
•    Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalate issues as needed 
•    Develops and maintains an advanced understanding and knowledge of the Function procedures and approach for their assigned area(s) 
•    Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision 
•    Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines 
•    Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Onshore Lead and /or Supervisor 
•    Prepares and contributes to reporting and data analysis as required 
•    Participates in the on-boarding of new recruits from a training perspective as requested 
•    Actively participates and completes the performance management and development plan activities 
•    Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives 
•    Assists with GDS initiatives and other projects as assigned 
•    Ensures GDS organizational policies and processes are followed
•    Contribute to a supportive and inclusive team environment by actively participating in discussions, problem solving, and joint initiatives.

Knowledge and Skill Requirements:
•    Strong attention to detail with a high degree of accuracy in handling data, reports, and documentation.
•    Ability to work comfortably with numbers and perform data-driven tasks with precision.
•    Proficient in data analysis and reporting, with the ability to interpret and present insights clearly.
•    Demonstrated competence in Microsoft Excel for data manipulation and analysis.
•    Skilled in creating structured, visually compelling presentations using Microsoft PowerPoint.
•    Strong communication, interpersonal skills and customer orientation; works effectively with others 
•    Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service  
•    Displays a proactive aptitude with a growth mindset, demonstrates commitment to the job 
•    Partner with team members to share best practices, promote knowledge exchange, and drive continuous improvement in processes and reporting. 

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Mandatory MS Office Skills
•    Intermediate PowerPoint: Ability to translate data into well designed presentation decks suitable for business and leadership reviews.
•    Intermediate Excel: Proficiency in key functions such as VLOOKUP, PivotTables, formulas, and chart creation.
Other Requirements: 
•    Flexibility in working hours to accommodate multiple time zones as needed 
•    May need to work extra hours in case of special customer requirements
Job Requirements:
Education: 
•    Bachelor's degree or above from commercial, business or HR related discipline
Experience:
•    7+ years work experience preferred including Shared Services/BPO and/or HR Operations experience

EY | Building a better working world
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.