Supervising Associate - Executive Assistance (Germany/ German Speaker)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, 
inclusive culture and technology to become the best version of you. And we’re counting on your unique 
voice and perspective to help EY become even better, too. Join us and build an exceptional experience 
for yourself, and a better working world for everyone. 

Job Summary: 

The Supervising Associate within the Executive Assistant Center of Excellence (EA CoE) plays a key role in 
supporting the delivery of seamless administrative services across the organization. This role functions as a 
bridge between individual Executive Assistants and leadership, ensuring the consistent execution of 
operational tasks, supporting team efficiency, and driving continuous improvement. The Supervising 
Associate also acts as a mentor, resource person, and quality champion within the team. 

Key Responsibilities: 

Team Coordination & Oversight 
• Support the Team Leader in managing daily task allocations and service coverage across the EA 
team. 
• Monitor team performance against key metrics and ensure compliance with service standards. 
• Coordinate onboarding, buddy systems, and knowledge-sharing activities for new or transitioning 
Executive Assistants. 
• Step in to provide high-level executive support during peak times or in the absence of an EA. 

Quality & Process Assurance 
• Perform periodic quality checks on administrative deliverables (e.g., calendars, travel itineraries, 
expense reports). 
• Identify process inefficiencies and contribute to the development and documentation of improved 
workflows. 
• Champion adherence to standardized tools, templates, and best practices. 
Stakeholder Communication 
• Serve as a point of contact for resolving operational queries from Executive Assistants or supported 
executives. 
• Support internal communications between team members and leadership to ensure alignment on 
priorities. 
• Assist with gathering and reporting feedback from stakeholders for performance reviews and service 
improvements. 

Coaching & Support 
• Mentor junior or new Executive Assistants to help them build confidence and capability in their roles. 
• Provide just-in-time support on tools, task management, and executive communication etiquette. 
• Help identify training gaps and propose learning opportunities or resources. 

Administrative Excellence 
• Uphold high standards of professionalism, confidentiality, and service quality across all team 
outputs. 
• Stay updated on the latest tools, applications, and best practices in executive support. 

Qualifications: 

Education: 
• Bachelor’s degree in Business Administration, Office Management, or a related field (preferred). 

Experience: 
• Minimum of 3–5 years of experience as an Executive Assistant or Administrative Associate. 
• Prior experience in a supervisory, senior EA, or mentoring capacity is preferred. 
• Experience in a Center of Excellence or shared services setting is an advantage. 

Skills: 
• Strong coordination, organizational, and multitasking skills. 
• Excellent written and verbal communication abilities. 
• Proficiency in Microsoft Office 365, calendar and travel management tools, and virtual collaboration 
platforms (e.g., Teams, Zoom). 
• Attention to detail and commitment to quality. 
• Ability to coach peers and provide constructive feedback. 
• High emotional intelligence and discretion. 

Key Competencies: 
• Team Support & Coordination 
• Quality Assurance 
• Communication & Influence 
• Professionalism & Discretion 
• Adaptability 
• Coaching & Mentoring 
• Collaboration 

Work Environment: 
• May include hybrid or remote work options. 
• Collaborative, fast-paced team environment with high visibility to executive leadership.