Senior Workflow Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

EY GDS Creative Center of Excellence (CoE) is an inhouse agency that helps EY teams build a better working world by delivering high-impact, high-quality and on–brand creative solutions. People in the CoE help create experiences that are not just creatively inspiring, but also strategically precise and deeply human — across multiple media platforms.

As a Senior Associate — Workflow Coordinator, you act as the interface between the creative team and the customers/customer groups. You are the primary point of contact for creative resourcing and work scheduling and play a critical role in ensuring on-time delivery in a fast-paced, deadline-driven creative agency environment. With your sound knowledge of the creative production process, you can determine the workload capacity for a creative resource and justify the timing and resource allocations. You have a knack to identify roadblocks, competing priorities and bottlenecks — thereby ensuring on-time and on-budget delivery. You are focused on maximizing efficient scheduling/production and so work to optimize existing processes and procedures accordingly.

Your key responsibilities

• Capture and analyze client requirements for creative projects, ensuring efficient task allocation based on team skillset and bandwidth
• Maintain accurate records of resource estimates and assignments, updating internal systems regularly
• Achieve and exceed expectations in terms of customer satisfaction, turnaround time, and team efficiency
• Manage workload distribution to meet team utilization targets, proactively addressing any issues
• Oversee billing and time tracking, generating reports as needed
• Contribute to workflow optimization discussions to enhance delivery and cost-effectiveness
• Stay up-to-date with firm-wide time tracking mechanism, and socialize/advocate the same to the teams/customers
• Onboard new employees to operational standards and processes
• Liaise with the third-party vendors for procuring images, background music and any other assets
• Proactively identify project risks and communicate potential solutions

Skills and attributes for success

• Highly organized, adaptable, and meticulous, with a deep understanding of the creative production process
• Exceptional communication and interpersonal abilities, capable of persuasive and clear interaction
• Skilled in navigating fast-paced environments with positivity and efficiency
• Proficient in negotiating and prioritizing multiple tasks under tight deadlines
• Demonstrated ability to enhance resource efficiency and ensure production stability

To qualify for the role, you must have

• A Bachelor’s degree or College diploma in a relevant field
• A minimum of 5 years of experience in a dynamic, global setting, with direct, independent client interaction skills 
• Flexibility to support Canada time zone (night shift) and adapt to shifting priorities

Ideally, you’ll also have

• Experience leading a small team of project administrators or coordinators.

Technologies and Tools

• Proficiency in Microsoft Project, Planner, Word, PowerPoint, Excel, and a working knowledge of MS Office suite.

What we look for

• A dynamic approach to problem-solving and adaptability in high-stakes situations
• Proficiency in overseeing projects from initiation to completion, including planning, scope definition, need assessment, and effective communication
• Strong relationship-building skills, underscored by confidence and professionalism
• Demonstrated experience in effectively managing global projects and fostering strong client relationships across diverse cultural contexts
• Collaborative spirit, with a readiness to contribute to team success
• Exceptional time management skills to meet ambitious deadlines and exceed client expectations

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

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