GDS Tax - Global Operations Senior Manager

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Senior Manager
Global Compliance and Reporting (GCR) – Global Operations

Your key responsibilities

As a Senior Manager within our team you will be working on a varied and global portfolio of client engagements – ranging in size and complexity. These clients will be household names and you will be leading an innovative EY Service Management team, ensuring a high-quality delivery of compliance and coordination services.

On a day to day basis you will be actively managing your global team, focusing on meeting contractual obligations, making sure we are QRM compliant, and promptly resolving client issues which are escalated to you (with the support of your wider teams where required). Proactively managing service delivery risk through review of issue & risk logs, and escalation routes. Your role as the owner of these engagements is to be the strategic lead driving excellent client service.

Your day will be structured around internal client catch ups, conference calls and team meetings – you will be driving the agenda and making sure your team are clear on what they will be working on that day / week, with your key focus on what needs to be prepared for upcoming client meetings. You will be a point of escalation for your team when they cannot resolve complex issues, and you will own the client relationship.  

Outside of day to day client service activities you will be a key contact for the EY network, on proposals and pricing requests. You will manage a geographical region and create a strong relationship with the lead in country, assisting them in key proposals, including presenting at client orals as and when required. You will also drive business development within your engagement and the wider team.

As part of Senior management you will lead the coaching and development of more junior members of your team, and also be involved in career guidance for the wider team. To strengthen our team, we all take on an internal support role based on your area of expertise or preference – for example, best practise, people, finance, technology, automation. You will be responsible for leading and driving these within our team and making sure we all working as well as we possibly can together.

Skills and attributes for success
o    The capability to continually re-prioritise tasks
o    The ability to resolve issues
o    Be a deadline driven project manager
o    Be able to successfully work with an extended team in multiple jurisdictions

To qualify for the role you must have
o    Degree level qualification or equivalent, or
o    Proven work record in a similar environment
o    Excellent communication skills – both written and verbally
o    Excellent MS Excel and word capability
o    This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be extremely beneficial and local qualifications in these fields would be welcome.  

Ideally, you’ll also have
o    Proficient multi-tasking ability
o    Be a strong team player with the ability to add value to the current team
o    Capability to manage teams 
o    Strong presentation and marketing skills and experience in developing and delivering major proposals to clients and targets

What we look for
An energetic team player with the ability to build strong working relationships with client and EY teams alike. Someone who can manage issues through to successful resolution, strengthening the client relationship. A results driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients.

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