GDS Tax - ACR Manager EG - RTR 1

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Job title    Manager
Reports to    Senior Manager (GPO)

Job purpose
This role leads the end-to-end Order to Cash (O2C) operations across multiple clients or regions, ensuring high-quality service delivery, control adherence, and measurable value realization.
The Manager acts as a process and people leader, driving operational excellence, automation adoption, and performance governance. The position emphasizes strategic oversight of transactional execution, analytical decision-making, and process transformation in alignment with organizational digital and AI-enabled finance initiatives.
Key Responsibilities
•    Process Leadership & Governance
o    Lead the overall O2C delivery across all sub-processes:
o    Customer Master Data and Credit Management
o    Order Processing and Billing & Invoicing
o    Collections and Dispute Resolution
o    Cash Application and Reconciliations
o    AR Month-end & Reporting
•    Ensure accuracy, timeliness, and compliance with SLAs, KPIs, SOX controls, and statutory guidelines.
•    Oversee performance dashboards, variance analysis, and trend reporting for leadership and client governance meetings.
•    Manage month-end and quarter-end close activities ensuring subledger integrity and reconciliation sign-off.
•    Drive root cause analysis for recurring exceptions and implement corrective and preventive actions.
•    Maintain and review SOPs, RACI matrices, and control documentation ensuring alignment to global process standards.

Digital & Analytical & Transformation Enablement
•    Champion automation and digital initiatives across O2C, promoting adoption of AI, OCR, and RPA solutions for touchless transaction processing. 
•    Partner with GPO and transformation teams to identify process simplification and digital enablement opportunities (e.g., Power Platform, Ai Agents, UiPath).
•    Review automation performance metrics and oversee the validation of exceptions post-deployment.
•    Use analytics and visualization tools (Power BI, Excel dashboards) to interpret operational trends, capacity utilization, and exception analytics.
•    Lead data-driven decision making to improve DSO, cash flow accuracy, and working capital performance.
•    Contribute to future-ready capability development of the team through digital tool training, process simulations, and certification drives.

People Leadership & Collaboration 
•    Manage, coach, and develop staff and senior analysts across regions to achieve excellence in performance, accuracy, and client engagement.
•    Foster a culture of accountability, innovation, and continuous improvement within the team.
•    Collaborate cross-functionally with Finance, Operations, and Technology teams for seamless O2C integration.
•    Act as the primary escalation point for clients on process delivery, controls, and service performance.
•    Support hiring, workforce planning, and skill development based on process maturity and digital roadmap needs.

Client & Stakeholder Management
•    Act as the strategic advisor and process SME for client organizations, guiding on O2C optimization, transformation, and automation adoption.
•    Participate in contract governance, transformation steering committees, and quarterly business reviews (QBRs).
•    Support solution design, transition planning, and process benchmarking during new client onboarding and transformation projects.
•    Partner with cross-tower Managers and GPOs (P2P, R2R) to ensure end-to-end finance process integrity and unified digital architecture.

Functional & Technical Skills
•    Deep understanding of end-to-end O2C lifecycle including billing, dispute handling, credit control, collections strategy, and reconciliation governance. 
•    Strong command of ERP systems (Business Central, D365, SAP, Ariba) and related workflow or ticketing tools.
•    Advanced data and reporting proficiency: pivot tables, automation scripts, dashboards, and analytics models.
•    Proven knowledge of accounting standards, revenue recognition, reconciliations, and intercompany postings.
•    Familiarity with RPA, Power Automate, Ai Agents, or Power Apps for workflow efficiency.
•    Understanding audit readiness, SOX compliance, and risk control frameworks.

Future-Ready & Behavioural Competencies
•    Digital Fluency: Leads adoption of automation, analytics, and AI-driven finance tools within delivery.
•    Analytical Leadership: Uses insights to challenge process inefficiencies and drive data-based actions.
•    Agility: Balances delivery excellence with transition, transformation, and scalability objectives.
•    Strategic Collaboration: Builds relationships with client stakeholders and global virtual teams for high-impact delivery.
•    Continuous Improvement: Sponsors process optimization projects and innovation councils for future-ready capability enhancement.

Performance Metrics / KPIs
•    Achievement of SLA and KPI targets across all O2C towers.
•    Year-on-year automation adoption rate and exception reduction.
•    DSO improvement and working capital optimization.
•    Process audit compliance and zero-defect control adherence.
•    Client satisfaction (CSAT/NPS) and service governance outcomes.
•    Team performance, retention, and capability uplift metrics.

Qualifications & Experience
•    Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
•    Experience: 10 – 15 years of experience in Finance Operations or Shared Services, with 3+ years in an O2C leadership or supervisory role.
•    Proven exposure to ERP transformation, automation enablement, or process transitions.
•    Experience managing multi-country or multi-client delivery environments.

Approved by:
    
Date approved:    
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