GDS Cyber Alliances Operations Specialist - Assistant Director

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Job Title: GDS Cyber Alliances Operations Specialist     Job Span: All Cyber Alliances
Function: GDS ES Growth & Innovation    Skill Level: High    Rank: Manager (63)
Sub Function: GDS Alliances Partner Operations CoE    Reports to: GDS Alliance Operations Lead 
Job Summary:
•    The GDS Cyber Alliances Operations Specialist is a Manager-level role within the GDS Alliances Partner Operations CoE, designed to strengthen how EY’s Cyber Alliance ecosystem is operationalized, governed, measured, and scaled. The role will serve as a trusted operations and insights partner to Cyber Alliance stakeholders by bringing together disciplined execution, partner program enablement, data-led decision support, process excellence, and stakeholder orchestration. This position will help translate Cyber Alliance priorities into clear operating rhythms, actionable insights, improved adoption of partner programs, stronger pipeline and opportunity discipline, and measurable business impact across EY’s Cyber Alliance agenda.

Essential Functions of the Job:
•    Act as a Manager-level operations partner for Cyber Alliances, driving disciplined execution across governance cadences, stakeholder requests, delivery commitments, action tracking, issue resolution, and operational follow-through.
•    Convert Cyber Alliance data into actionable business insight by analyzing revenue, sales, pipeline, opportunity, partner program, certification, enablement, and stakeholder activity to highlight trends, risks, gaps, and growth opportunities.
•    Build and enhance leadership-ready dashboards, scorecards, insight packs, and executive views that move beyond reporting to provide clear interpretation, business context, recommended actions, and progress visibility.
•    Strengthen Cyber Alliance pipeline and opportunity management by improving alliance tagging, data quality, pursuit tracking, account and prospect visibility, book-of-business hygiene, escalation management, and performance analysis.
•    Lead operational enablement for partner programs, including tool and portal administration, access governance, certification and competency tracking, enablement participation, partner program requirements, and stakeholder support.
•    Drive a strong continuous process improvement agenda across Cyber Alliance operations by simplifying processes, standardizing ways of working, improving controls, reducing manual effort, strengthening documentation, and proactively identifying opportunities for automation, workflow redesign, and Agentic AI-enabled productivity, decision support, and service quality improvements.
•    Maintain high-quality operational knowledge assets, including process guides, partner program materials, reference repositories, enablement content, stakeholder trackers, and operating documentation that improve adoption and service consistency.
•    Enable high-impact Cyber Ecosystem and Alliance leadership forums through crisp agendas, insightful pre-reads, decision-oriented content, action logs, outcome documentation, and timely follow-through.
•    Support strategic engagements between EY Cyber leadership and alliance partners by coordinating briefing materials, stakeholder inputs, meeting logistics, priority topics, next steps, and decision records.
•    Coordinate with Alliances Investment, Cyber Alliance, Legal, Finance, Compliance, and enablement teams to support Market Development Funds, investment requests, reimbursements, governance reviews, approval workflows, and process adherence.
•    Partner with onshore Cyber Alliance Enablement contacts to advance strategic projects, operating model enhancements, reporting modernization, stakeholder communications, process transformation, and leadership-driven priorities.
•    Support global agreement localization, partner program obligations, operational reviews, and related documentation in partnership with Ecosystem Contracts and relevant internal teams.
•    Manage stakeholder expectations with maturity by ensuring responsiveness, clarity, prioritization, escalation discipline, delivery transparency, and a consistently high-quality service experience.

Knowledge and Skill Requirements:
•    Strong understanding of alliance operations, cyber or technology services, partner ecosystems, opportunity life cycles, sales enablement, professional services operations, and GCC/shared services delivery models.
•    High comfort with data-led business operations, including the ability to interpret operational, pipeline, financial, certification, enablement, and stakeholder data into clear insights and practical recommendations.
•    Ability to create compelling executive narratives, insight packs, dashboards, briefings, and business reviews that connect operational performance to strategic Cyber Alliance priorities.
•    Advanced proficiency in MS Excel and PowerPoint; Power BI, SQL, workflow automation, data visualization, process mining, AI-enabled productivity tools, and practical use of Agentic AI or copilots for operational execution, insight generation, knowledge management, and productivity improvement will be strong differentiators.
•    Strong continuous improvement orientation with experience in process simplification, operating model design, SOP development, documentation, controls, quality reviews, governance, and service delivery optimization.
•    Working knowledge of Agentic AI concepts, responsible AI usage, prompt design, AI-assisted workflow orchestration, automation opportunity identification, human-in-the-loop controls, data quality considerations, and practical governance requirements for using AI in enterprise operations.
•    Strong stakeholder management and influencing skills, with the ability to engage senior Cyber Alliance stakeholders, Cyber practice leaders, alliance partner contacts, and cross-functional teams confidently and credibly.
•    Proven ability to operate effectively in a virtual, global, cross-border environment with cultural sensitivity, responsiveness, collaboration discipline, and sound professional judgment.
•    Strong problem-solving, issue management, root cause analysis, research, prioritization, and mitigation skills, with the ability to navigate ambiguity and bring practical solutions to closure.
•    Strong project and program management discipline, including planning, dependency management, execution tracking, governance reviews, stakeholder communication, and delivery across multiple priorities.
•    Excellent English communication and business writing skills, with the ability to produce polished, structured, audience-ready content with limited direction.
•    Experience in alliance/partner programs, cyber services, technology ecosystems, sales operations, business operations, professional services, or GCC delivery will be highly valued.
•    Working knowledge of EY, GDS, Alliances, Cyber, management information systems, independence considerations, and service delivery expectations would be advantageous.

Job Requirements:
Academics:
•    MBA, postgraduate qualification, or equivalent business/management qualification preferred.
•    University degree required; background in technology, cyber, business, commerce, analytics, operations, or management will be advantageous.
•    Certifications in project/program management, data visualization, process improvement, cyber fundamentals, automation, or alliance/partner management would be a strong advantage.

Experience:
•    12+ years of relevant experience across alliance operations, cyber or technology services, business operations, sales/pipeline enablement, operational insights, stakeholder management, program coordination, process improvement, or GCC/shared services delivery.
•    Prior experience operating with senior global stakeholders, supporting complex business reviews, managing operational cadences, and driving insight-led service delivery in a matrixed environment will be highly valued.
Location:
•    GDS Philippines – Manila, Cebu or GDS India – Kochi, Trivandrum, Bangalore
Working Hours:
•    This role requires strong alignment with US business hours to enable real-time collaboration with Cyber Alliance stakeholders. 
•    Manila-based team members are expected to support US Pacific Time, while India-based team members are expected to support US Eastern/Central Time. The ability to consistently mirror the relevant US working day is a critical prerequisite for success in this role.
Note:
This job description is intended to outline the principal responsibilities and requirements of the role. It is not an exhaustive list of all activities that may be required, and responsibilities may evolve based on business priorities, location requirements, operating model changes, and management discretion.

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