GDS Consulting_Pega Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line: BPM - Position Title: Pega Senior
At EY, we’re all in to shape your future with confidence.

 
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  
Join EY and help to build a better working world.  
About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity
As part of our EY-BPM team, you will help clients in developing state of the art applications to optimize business processes leveraging Pega Development platform. You would be responsible for owning the development, testing and deployment of enterprise level Pega applications which can be easily scalable, extendable with minimal customization.
Using your expertise in Pega, you will help our clients make better decisions and get work done with real-time AI and Digital transformation.
We’re looking for candidates with strong technology and data understanding in Pega space, having proven delivery capability. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing BPM team. 

Your Key Responsibilities
•    Own End to end delivery from EY GDS
•    Well versed with Pre-sales activities, Recruitment, Quality processes
•    Review Design/Architecture of Pega application 
•    Handle a team of 50-60 Pega resources in multiple projects
•    Participate in senior leadership calls and present status updates
•    Create project plan, resource loading and tracking
•    Ensure quality deliverables and status reporting at various levels
•    Escalations and Risk / Issue management
•    Responsible for participating in Scrum ceremonies and act as needed
•    Knowledge on Pega framework stack, automation & innovation
•    Define process improvements which will improve business & technical KPIs

Skills and attributes for success
Must Have
•    15-18 Years of experience in Pega
•    Excellent communication skills
•    Certified Pega Senior System Architect 
•    Hands-on experience (previously) in Case Management, Integrations, Decision & Declarative Rules, Data Pages, File / Email Listeners, Job Schedulers/Queue Processors 
•    Latest happenings in BPM space, especially Pega GenAI, Agentic AI…
•    Good Understanding about Pega frameworks such as Pega CDH, CLM, SD, CRM 
•    Good knowledge on Pega Best Practices, Guardrail improvement techniques
•    Knowledge on Data Modelling & Reporting, Performance tuning

Good to Have
•    Certified LSA/LDA
•    Solid Design & Architecture skills
•    Experience in Pega Upgrades, Migrations
•    Knowledge on Pega Deployment Manager OR Custom CI/CD pipeline
•    Good knowledge on estimations, support RFPs
•    Operational activities & effective utilization of resources

Nice to Have 
•    Good analytical skills 
•    Good knowledge in strategic decision making, market conditions 
•    Infrastructure setup/recommendation for Pega environments
•    Experience in developing large scale customer & user base applications 
•    Specialization in one or two Pega Frameworks such as Smart Dispute (SD), CS, CLM-KYC …
•    Suggest/recommend Business or Technical Process improvement activities

Not to Have
•    People with knowledge only in Core Pega PRPC OR older versions of Pega such as 7.x/6.x 

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
Are you ready to shape your future with confidence? Apply today.  
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy. 
Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits. 
“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY  |  Building a better working world 
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.