GDS Consulting_Application Support Specialist FA Mainframe

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Application Support Specialist
The opportunity
We are building a team of L2 Application Support Center in Manila. The candidate will be required to perform
technical production support activities on Java and/or Cobol-based applications. Scope of production activities 
include but are not limited to: Incident Management, Problem Management, Service Request Management, and
Service Management. 
Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates
that do not necessarily have all the qualifications but have adjacent and/or sufficient experience. 
Your key responsibilities
• Act as the first point of contact 
• Monitor jobs, production processes, systems availability, latency and overall system health 
• Create Incidents / Service Requests and assign to teams 
• Product incident reports 
• Perform initial analysis and resolution for the layers defined in scope 
• Establish understanding of application, platform layers defined in scope 
• Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational 
problems and provide acceptable workaround or resolutions to identified issues/defects 
• Escalate further to L3 within a reasonable period with analysis and findings 
• Triage, resolve, and conduct RCA 
• Identification, classification, prioritization, and remediation of system issues 
• Produce reports on defect/problem reporting data 
• Build tools or establish processes to quickly triage issues and discover failures across the technology stack
• Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence
• Create and update support knowledge database 
• Lead the documentation process for overall application support 
Common Responsibilities and Expectations 
• Work and closely collaborate with client teams (business and IT) as well as 3rd party vendors on a regular 
basis 
• Provide responses to functional / technical queries, 
• Perform periodic application maintenance 
• Participate and provide support on various application migration activities 
• Propose and/or participate in any support team continuous improvement initiatives and implement these 
improvements, as needed 
• Understand the use of service delivery metrics 
• Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or 
Operational Level Agreement (OLA) such as job activity, transaction processing, network activity, database
activity 
Skills and attributes for success 
• Ability to work in a fast-paced production environment 
• Excellent analysis and troubleshooting skills 
• Ability to work independently and as part of a team with minimum supervision 
• Understanding of software development lifecycle and best practices 
• Excellent communication skills (written and spoken English) 
• Experience in working for large Financial Services client 
• Keen attention to detail 
• Have exposure to working in shifts and/or on-call support 
• Has successfully demonstrated domain of most skills and technologies on several relevant projects
• Exposure to various job and process monitoring tools 
To qualify for the role, you must have 
• Must Have:
• Intermediate level knowledge of Java, Mainframe and Cloud based applications 
• Java Application Support: Javascript, JQuery, J2EE/Webservices Technologies (e.g., EJB, Servlets, JDBC, JSP, 
SOAP, RPC) Struts, SOA Architecture, Spring, Weblogic or Websphere Methodologies 
• Cobol Application Support: Cobol, JCL, IMS, Insync, Control-M, VSAM or relevant mainframe technologies
• DB2, Data Warehousing 
**Intermediate : has hands-on experience working on that technology, can troubleshoot w/in the technology, can read scripts or do
scripting, and know the key commands
• Technical Application Support (Level 2) experience (5-8 years)
• Education: Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, 
Mathematics, Actuarial Science, or adjacent/related fields 
• Nice to Have: 
• DevOps experience
• Experience and be comfortable working closely with global teams 
• SQL, PL/SQL, Windows Unix scripting knowledge
• ControlM and .Net experience
• System administration knowledge 
• ITIL Certification
• Familiarity with ServiceNow Automation and ticketing 
What we look for
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients 
achieve their goals. We look for high performers, who consistently deliver quality work while continually looking for
ways to improve. 
We want people who understand the challenges of working in a professional services environment and are focused
on achieving and delivering the best for our clients. We want people who have a clear sense of personal and 
professional accountability and know how to build relationships by doing the right thing. 
What working with EY offers
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to acquire new knowledge and skills to progress your career 
• Engaging culture that promotes work-life balance and personal effectiveness 
About EY
As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, 
expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in
giving you the training, opportunities and creative freedom to make things better. Whenever you join, however 
long you stay, the exceptional EY experience lasts a lifetime. 
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.

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