GDS Canada BSGA

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

You’ll join our Enterprise Support Services (ESS) team, helping to support the important

business enablement functions that keep our organization running strong. As a driven

administrative professional, you will work across teams to provide the knowledge, resources

and tools that help EY deliver exceptional quality service to our clients, win in the marketplace

and support EY’s growth and profitability.

The Business Services Group (BSG) Assistant is a trusted advisor to our client-serving

managers and senior managers.  You are a driven administrative professional who is solution-

oriented and responsible for supporting customer requests through our national queue.

Your key responsibilities

As a BSG Assistant (BSGA), you are an active member of BSG supporting customer service

asks through our national queue while working in tandem with your colleagues to understand

and anticipate customer’s needs and exceed expectations. Your key responsibilities include:

Customer support:

• Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
• Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
• Client Relationship Management (CRM): Support EY’s CRM tool
• Document preparation & management: Use EY branding standards to create and format

documents/presentations

• Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
• Meeting & event coordination including technology and catering where required

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Ability to effectively meet customer needs, taking responsibility for customer satisfaction
• Ability to maintain effectiveness and professionalism when experiencing change in work

• tasks and/or the work environment
• Ability to work in a fast-paced, team environment and under pressure of deadlines
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Embraces change and has experience with process redesign
• Motivated and driven to continuously improve by learning new skills

To qualify for the role, you must have

• Post secondary education and/or equivalent relevant experience
• Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools
• Proficient in English (oral and written)

 Ideally, you’ll also have

• General understanding of financial principles as they relate to the billing of chargeable time
• Professional services firm experience

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your

performance and recognized for the value you bring to our business. In addition, our Total

Rewards package allows you decide which benefits are right for you and which ones help you

create a solid foundation for your future.  Our Total Rewards package includes a comprehensive

medical, prescription drug and dental coverage, a defined contribution pension plan, a great

vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the

year, statutory holidays and paid personal days (based on province of residence), and a range

of exciting programs and benefits designed to support your physical, financial and social well-

being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to

fostering an environment where differences are valued, policies and practices are equitable, and our

people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the

LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we

welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our

people unique and help guide us. Because when people feel free to be their authentic selves at work,

they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to

work in-person and remotely.  To support a healthy and safe in-person working environment, EY has

implemented various layers of health and safety controls while working in the office or at client or other

locations.  A critical component of EY’s workplace safety program includes our COVID-19 vaccination

policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation

based on a reason protected by human rights legislation is provided. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society

and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance

and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions

to find new answers for the complex issues facing our world today. 

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.