Experience Management - Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

• Ensure compliance to GDS EM protocols and guidelines.
• Manage end-to-end resource management – demand pipeline management, capacity planning, demand management, external recruitment coordination, headcount management, bench management and reporting/MIS
• Monitor demand – supply gaps and opportunities to cross/upskill resources to minimize bench and improve employee experiences.
• Monitor and actively drive governance on skills update on defined skills management platforms.
• Establish channels for regular stakeholder connects and business reviews.
• Provide thought leadership to the EM team in identifying and implementing resource optimization techniques.
• Implement and monitor quality compliance within the Experience Management team.
• Identifying and prioritizing opportunities for process improvement/automation.
• Develop a strong business continuity framework for self and team.
• Lead people engagement and people development activities to create a positive work environment for the team.
• Drive cross SL resource sharing for improved Collaborate with other EM team leads and share best practices

Skills and attributes for success
Graduates with 8-9 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role, you must have

• Excellent domain knowledge in resource management, demand planning and MIS.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Solution oriented mindset.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Strong time management and analytical skills.
• Stakeholder management skills.
• 2-3 years’ experience in directly supervising a team.

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