Asia-Pacific Travel, Meetings & Events Support

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Summary:

As part of the Asia Pacific Travel, Meetings & Events team, you’ll support the coordination and management of EY’s Travel, Meetings & Events program across Asia Pacific.

The role will serve as a crucial liaison for stakeholders regarding operational and transactional matters and will collaborate closely with the wider Travel, Meetings & Events team to help deliver a best-in-class experience for EY’s 400,000 people. 

You will work autonomously, and as part of a team to champion the purpose and objectives of EY’s Travel, Meetings & Events program.

Key Responsibilities:

•    Support the Program Leaders by serving as the day-to-day point of contact, responding to questions and providing guidance specific to travel operations for Asia-Pacific based stakeholders and the EY Travel Services team.
•    Develop, maintain and enhance collaborative working relationships with stakeholders across the Asia-Pacific area.
•    Participate in educating and informing Executive Assistants, Travel Arrangers, and Meetings & Events managers on updates and changes to the Travel, Meetings & Events (TME) program.
•    Actively participate in business improvement activities by supporting the provision of analysis, reviews, and advice to enhance TME activities.
•    Assist in the accurate and timely preparation of presentations and reports as required
•    Resolve day-to-day operational issues relating to travel process and policy and supporting systems including online booking tool (OBT), and approval tools.
•    Use effective communication and interpersonal skills to manage out-of-policy bookings, escalating where necessary, and act as the escalation process for the Travel Management Company (TMC) operations team liaising with stakeholders.
•    Coordinate compliance reports which detail cost savings achieved and any missed savings opportunities.
•    Drive performance by reporting key performance indicators (KPIs) and assisting in procurement activities such as supplier and contract management.
•    Leverage a wide range of data to help inform business decisions related to the TME program.
•    Provide support to drive best practices across all EY businesses.

Key Competencies: A Senior Associate should demonstrate the following competencies:
Curiosity    

·    Participates regularly in EY-wide and function-specific meetings, events and people initiatives
·    Takes charge of personal development and seeks out coaching and feedback regularly

Well-being    

·    Finds ways to improve the balance between personal and professional commitments and to increase understanding of personal well-being to benefit self and team members

Agility    

·    Demonstrates self-awareness while interacting with colleagues and adapts individual approach to enhance relationships
·    Helps internal clients and colleagues adjust to changes in EY processes and structures by identifying likely issues and possible responses
·    Supports change initiatives and efforts by effectively articulating potential benefits

Inspiring    

·    Demonstrates a positive attitude by contributing energy and new ideas to team efforts and meetings
·    Presents facts, options and analyses accurately, clearly and concisely

Belonging    

·    Demonstrates an inclusive and globally aware mindset, understanding and respecting all the different backgrounds and styles of colleagues

Teaming    

•    Contributes to a positive team environment by demonstrating consistent commitment and optimism toward work challenges 
•    Gives honest, supportive feedback to colleagues 
•    Helps colleagues understand and use the correct methodology, approach, protocol or practice
•    Questions and analyzes how the team contributes to our strategic priorities and suggests ways to make contributions more effective
•    Understands the team's objectives, goals and purpose and aligns behaviors and actions to team vision

Client Connected    

•    Applies an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope 
•    Develops a diverse network through the mutual sharing of ideas, knowledge and resources and an acceptance of different perspectives 
•    Develops credibility and trust with clients and others by demonstrating an understanding of their needs, displaying good listening skills and asking appropriate questions

Proactive    

•    Establishes credibility with the client by demonstrating an understanding of client’s business environment and taking responsibility for meeting client needs

Insightful    

•    Analyzes and clearly presents data and other information to identify significant trends or key issues 
•    Uses relevant data to generate insights and to facilitate discussions about the implications to priorities and projects

Business Progressive    

•    Builds knowledge of service line and subservice line functions 
•    Maintains firm and business unit knowledge 
•    Understands and applies the correct methodology, tools and technology

Innovative    

•    Contributes to an innovative culture by sharing ideas 
•    Identifies and promotes opportunities for process improvements

Commercial    

•    Produces work of high quality that is timely, accurate, complete and clear

Quality, risk management and technical excellence
Quality and risk management    

•    Evaluates progress on tasks and makes necessary adjustments 
•    Focuses on quality by asking critical questions and sharing ideas and concerns openly 
•    Identifies potential problems and opportunities related to the implementation of relevant professional standards and EY policies, working with team members for successful resolution 
•    Maintains independence and objectivity, complying personally with all applicable professional standards, EY policies and regulatory requirements 
•    Organizes work in a way that appropriately prioritizes the needs of multiple internal and external stakeholders 
•    Produces, with limited supervision, complete and accurate work within a range of functional activities

Technical excellence    

•    Compiles and assimilates information quickly and accurately identifies the most significant implications from that data 
•    Develops and maintains up-to-date knowledge in own functional area, sharing key learnings appropriately with colleagues 
•    Promotes knowledge sharing and conveys information tailored to audience needs, using graphics, tables and models, where appropriate, to improve impact 
•    Proposes credible suggestions and options that effectively resolve business challenges

Supervision responsibilities:

•    No direct supervisory responsibilities

Job Requirements:

•    Due to the global nature of EY, you will be expected to team with colleagues in-person, and virtually, including across multiple time zones.

•    To effectively team remotely, a stable and reliable home internet connection is required.
•    To effectively team in person, you will be expected to work from the EY office in Manila (Taguig City) at least two days per week, depending on local policies.
•    Some international travel may be required as part of this role therefore, you must have a valid passport, or the ability to obtain one.

•    When working across multiple time zones, there may be occasions where you’ll be required to work outside of regular business hours. 

Education:

•    Fluent written and spoken English language skills are required.
•    Further language skills are not required, but additional Asian language skills, particularly Mandarin, Japanese, Malay, or Korean will be highly regarded
•    While not mandatory, a degree in Business and/or Procurement will be highly regarded

Experience:

•    You should have at least 3 years of experience in the travel and/or meetings and events industry, with a working knowledge of corporate travel management practices.
•    Experience working with Microsoft (Office) 365, particularly Excel and PowerPoint, is required.

•    Experience working with Microsoft Power Platform, particularly Power BI, Copilot Studio, and Power Automate is not required, but will be highly regarded
•    Experience working in a similar role for a large, multinational organization, or for a travel management company is not required, but will be highly regarded
•    Experience working in a cross-cultural, service-focused environment is not required, but will be highly regarded

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