Oceania Account Excellence and Client Experience Leader

Oceania Account Excellence & Client Experience Leader

The opportunity

As our Oceania Account Excellence & Client Experience Leader you’ll be primarily responsible for the implementation of the firm’s Sales & Commercial Excellence (S&CE) strategy and operating model at the Super Region (Oceania) level. This role will work as a part of the Oceania Clients & Industries (C&I) function and work closely with the respective Sales & Commercial Excellence Leader to deliver on Super Region priorities and accountabilities. The Oceania Account Excellence & Client Experience Leader will be a key conduit of information between Global and Super Region to cascade global strategy and operating model (processes and activities) to the Oceania business.

This is a hybrid position based in Warrang – Sydney. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Team closely with the Oceania Sales & Commercial Excellence Leader to establish and deliver on the C&I priorities and accountabilities as cascaded by Oceania and Global leadership.
• Activate the C&I strategy including S&CE resource alignment, account portfolios, team connectivity, managing budget, driving training and development activity and innovation initiatives
• Work with the Regional Accounts Leader and S&CE leader to support account teams and Client Executives (CEs) to enable best practice sales and market activity
• Work with the Oceania C&I Strategy & Operations Leader to deliver a differential investment model for accounts through reporting and capability, access to tools and enablers that enhance account team performance and enable account growth
• Lead and manage the Oceania Customer Experience (CX) program, ensuring a consistent, insight driven approach to capturing client feedback and translating insights into actionable improvements.
• Connect and drive the local S&CE and C&I Strategy and Operations communities, understand their needs and challenges and leverage proximity and relationships with Global & Super Regions.

Skills and attributes for success

• 10+ years of business development and marketing experience in the professional services arena
• Demonstrate success in building internal and external relationships 
• Excellent project management skills, proven team building and interpersonal communication and influencing skills 
• Ability to interface with the most senior levels of the regional, global and APAC firm 
• Prior experience as a Client Management Leader, Account Management Leader, Business Development client Executive  

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• High versatility to align multiple stake holder agendas 
• Proven ability to resolve client/customer issues effectively and innovatively 
• Bachelor’s/University degree, preferably in business or finance related discipline

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy. 

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits     

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today. 

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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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