EY Studio+ Market Research - Field Interviewer - Mystery Shopper

Market Research – Field Interviewer – Mystery Shopper

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The opportunity

As a Mystery Shopper, you’ll be at the forefront of our data collection process. The program measures the quality and consistency of customer service provided by front-line staff through mystery shopping. Interactions will be undertaken on our client sites across the Sydney metropolitan as far as Berowra, Penrith, Waterfall, Campbelltown, Bondi Junction and Sydney CBD.

Your role will be to engage with our client’s front-line staff using a questionnaire and methodology to provide a snapshot of the interaction.

The collected data will be utilised to develop reports for client-centric strategic planning.

This market research project runs all year round and shifts start as early as 5:30am or can end as late as 9pm. Shift lengths are typically between 6 to 8 hours.

Applicants deemed potentially suitable will be invited to complete an online interview. For successful Applicants, you will be contacted for paid training and briefing to be held at our Sydney office. Training attendance is mandatory to be considered for the role. Those who perform well and have good availability may be offered work on other casual projects.

What we are looking 

• Minimum availability of two days per week (weekends included)
• Comfortable working on the public transport network and engaging with people
• Eligibility to work in Australia
• Demonstrated fluency in spoken and written English - excellent grammar, punctuation and spelling is required
• Ability to understand and follow correct procedures with minimal errors
• A strong interest in the data collection process and adherence to data integrity
• Adaptability to work in dynamic environments and across various field research programs
• Punctuality, respectfulness, and professional presentation
• Willingness to work on your feet in outdoor environments for various shift lengths and times
• Experience in market research will be highly regarded but not essential

What we offer you:

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Above-award hourly rates: per NUW and AMSRO agreement.
• Paid travel time: as per AMSRO agreement.
• Paid training: under ISO 20252.
• Opportunity to work with a leading global professional firm known for its positive company culture!

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiv​eness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

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Are you ready to shape your future with confidence? Apply today. 

The hourly rate commences at $30.74. The rate increases to $38.43 plus 12% Super after 50 hours of fieldwork (unless you have already obtained these hours with a previous Market Research employer)

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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