Change Experience Specialist

The opportunity

We are seeking several highly motivated and experienced Change Experience Specialists at the Senior Consultant or Manager level to join our dynamic team.

The ideal candidate will play a crucial role in guiding, designing and delivering our clients transitions and transformations, ensuring that changes are implemented and adopted with confidence and proficiently. You will be responsible for leading design initiatives that prioritize the needs, behaviors, and experiences of users related to the changes identified. You will work closely with various stakeholders to develop and execute change experience strategies that minimize resistance and maximize engagement.

This is a hybrid position based in Naarm – Melbourne or Warrang – Sydney. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Collaborate with clients to assess their change needs and develop tailored change experience strategies and delivery plans.
• Design and facilitate experiences, workshops and communication plans to support change initiatives.
• Conduct stakeholder analysis and develop engagement strategies to ensure buy-in and support for change.
• Monitor and evaluate the effectiveness of change initiatives, providing recommendations for continuous improvement and increased adoption.
• Act as a trusted advisor to clients, offering insights and best practices in change management.
• Contribute to the development of proposals and tender responses 
• Support the growth of our team and investment in our practice by participating in team development activities.

What we look for    

Ideally, you’ll have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Experience in a consulting, change experience, organizational development, or a related role is highly desirable
• Knowledge in developing and implementing change experience strategies and plans that align with organizational goals.
• Familiarity in conducting change impact assessments to identify the impact of changes on employees and processes.
• Ability to develop personas, user journey maps, and other design artifacts to communicate user insights and design concepts.
• Demonstration in collaborating with project teams to integrate change experience activities into project plans.
• Knowledge with a SuccessFactors change program would be desireable but is not essential.
• Desirable but not essential; you are an Australian citizen with Baseline or above security clearance with the Australian Government Vetting Agency or ability to receive a clearance

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits    

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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