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Asia-Pacific MSGC Service Delivery - Payroll Operate

Location:  Sydney
Other locations:  Anywhere in Country
Salary: Competitive
Date:  Jun 2, 2024

Job description

Requisition ID:  1490353

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Managed Services is an organisation-wide priority for EY, with significant focus and investment both globally and locally in Asia-Pacific. Through Managed Services, we are delivering transformational outcomes to our clients. But we are also helping to drive transformation for EY by shaping a new area of long term and sustainable growth. The Asia-Pacific Managed Services Growth Centre team is a catalyst for that transformation, which is such an exciting and dynamic place to be.


Asia-Pacific MSGC – a standalone and specialized Area cross-service line team that is 100% dedicated to growing our Managed Services business. The MSGC will provide a vehicle through which EY Asia-Pacific can achieve our Managed Services aspirations


Our team is currently experiencing strong demand for its services and has ambitious growth plans. There are excellent career progression opportunities for successful candidates who demonstrate the skills and attributes outlined below.

The opportunity

As the Asia-Pacific Managed Services  Payroll Operate Solution Leader you will ensure that EY invests in the right opportunities and drive innovation in the right areas across Service Lines and markets. You will achieve this by being on the market, talking to clients about their evolving needs and driving a portfolio of campaigns for priority Managed Services Solutions across Asia-Pacific. 

Your key responsibilities


  • Extensive Payroll Service Delivery Experience 
  • Managing Client Communication, Contracting, and Managing Service Levels 
  • Leading Governance Calls 
  • Drive business growth across the different regions in terms of Global Payroll Operate
  • Manage cross skilling across the different regional teams
  • Serve as a subject matter expert in some countries’ payroll legislation matters and be able to advise recommended approach on issues and concerns
  • Review root cause analyses as required
  • Ensure SLA reporting is delivered accurately and on time
  • Provide quality control and assurance to payroll activities going out to clients
  • Assist the client to meet its taxation, superannuation and other legislative and statutory obligations through processing and preparation of returns, related reports, forms and other documentation as requested
  • Provide a responsive, accurate client advisory service on payroll matters, resolve difficult enquiries and assist in identifying payroll errors and implementing corrective action where required to ensure employee salaries are processed accurately and database integrity is maintained
  • Coach, mentor, train and coordinate the activities of the staff
  • The Payroll Senior Manager must work as part of the wider Payroll team and liaise with appropriate staff within the team
  • Contribute to the application and monitoring of the Hub’s methodology framework, principles, and delegations
  • Adhoc reporting and other duties as required

Skills and attributes for success


  • Previous experience in leading full payroll service delivery teams
  • Adept in dealing with foreign clients in delivering payroll services
  • Sound numeracy skills, attention to detail and accuracy
  • Proven ability to communicate, both orally and in writing, in English in a clear and concise manner
  • Experience in payroll, and the use of a large ERP
  • Experience in personnel and people management, including supervision and team building 
  • Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels
  • Proven ability to quickly learn new information, processes and procedures
  • Proven ability to meet deadlines and identify and resolve problems
  • Experience in the use of Microsoft Office suite of products – intermediate/advanced excel
  • A payroll related diploma/certificate may be advantageous, but not necessary
  • Prior experience in tax accounting and finance would be beneficial, but not necessary
  • Must demonstrate strong analytical skills

To qualify for the role, you must have


  • Bachelor’s Degree with an advanced degree preferred

Ideally, you’ll also have


  • Client-facing exposure in a global role
  • Yearsof experience executing complex and large managed service sales deals, preferably in a partnership/professional services or technology provider environment 
  • Experience in a leadership capacity in a managed services environment
  • Experience structuring, managing, and closing multimillion deals
  • Board presentation experience or experience as a board member
  • Knowledge and understanding of outsourcing and offshoring operating and cost/pricing models for managed services

What we look for 


  • Professionals who possess the skills and attributes to drive transformational performance across a portfolio of accounts and solutions
  • Expert client facing and client relationships skills; sustained high-impact c-suite relationships  
  • Expertise in the Managed Services field including knowledge of market and industry dynamics 
  • Strong content expertise (technical/sector). 
  • An innovative and creative mindset
  • Experience in a matrix organisation
  • Comfortable managing through ambiguity and complexity, while working in a virtual setting 

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Acknowledgement of Country 


EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at 


Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.  

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 


The exceptional EY experience. It’s yours to build. 


Please apply to this role only through the ‘Apply’ link (not through the local office).  

Your application will then be routed to the appropriate recruiting team.  

The exceptional EY experience. It’s yours to build. 




EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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