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Senior Microsoft 365 Engineer

Location:  Shanghai
Other locations:  Primary Location Only
Salary: Competitive
Date:  30-Sep-2022

Job description

Requisition ID:  1134002

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


China MS Office 365/21v Senior Engineer


Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. 

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

This role is for an experienced M365 engineer, with good knowledge around the M365 platforms and its associated services mainly M365 Foundation, Exchange Online, Power Platform, Security & Compliance. The individual will also be providing support for 21Vianet tenant which includes the areas involving PowerShell scripting, licensing, provisioning, authentication, MS Graph API etc. Good understanding of B2B, Conditional Access, M365 RBAC models, AAD, M365 Groups, and M365 Centralized Add-ins deployments. The role is part of a China (21Vianet) Microsoft 365 support team in a large, complex, and multinational environment.  


Your key responsibilities

As a M365 engineer for China’s Office 365 service, you will have the following responsibilities:


  • Core M365 engineering work (mainly focused In M365, B2B, identity lifecycle management, M365 license assignment, service delivery and management, incident/problem triage of managed services) 
  • Exchange Online Administration with cross tenant collaboration between commercial and 21viant tenant. 
  • Administering Power Platform service like Power Automate, Power BI and Power Apps. Experience in Power BI administration, Premium capacity, Data connections, Gateways, Power Platform Environment management 
  • Working with other engineers and operations staff to test, implement and transition new services, or upgrades to existing core foundational services in the M365 space 
  • Support for the various existing services such as end user Mailbox provisioning, M365 identity integration, environment management, Azure AD Group Based licensing. 
  • Provide input and recommendations on areas of service improvement both from a technical point of view, but also from a process perspective. 
  • Responsible for certain technical and non-technical deliverables within assigned projects and areas of responsibility, including collaboration with solution architects, engineers, operational staff, project managers and core service owners. 
  • Reporting and KPI statistics gathering to complement service ownership. 


Skills and attributes for success


  • Experience and knowledge on administration and configuration aspects of multiple M365 services like Exchange Online, SharePoint Online, Intune, OneDriveforBusiness, MS Teams.
  • Experience on new service\features on M365 implementations on 21vianet tenant. B2B Policies and controls. 
  • Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc. (Commercial and 21Vianet) 
  • Experience with integrating internal infrastructures and processes with Office 365 cloud environments, including security and RBAC models. 
  • Exchange Online Configuration settings with cross tenant collaboration between commercial and 21viant tenant. Mailbox Management, Free Busy and Autodiscover 
  • Scripting Expertise on 21v Management API, Graph, Azure AD, Exchange Online, Security & Compliance 
  • Microsoft Identity and Access Administrator 
  • Power Platform Environment and DLP management. Power BI, PowerApps, Power Automate specific Tenant Config and controls. 
  • Strong documentation and troubleshooting skills. 
  • Excellent communication and presentation skills 
  • Mandarin and English language skills 


To qualify for the role you must have


  • Excellent English and Mandarin language skills
  • Bachelor or master’s degree in information technology
  • Experience with Microsoft cloud services, sovereign based Office 365 tenants and the associated compliance and regulations that need to be adhered to. 
  • Approximately 7 years of experience in Engineering role.


Ideally, you’ll also have


  • Microsoft Identity and Access Administrator on B2B Identity Model including authentication and authorization principles. 
  • Azure AD attribute Synchronization and Sync rules 
  • Conditional Access policies 
  • ServiceNow Ticketing tool. 
  • Good understanding of core and secondary M365 services such as Stream, Yammer etc.  
  • MS Teams, SharePoint Online, Intune ,OneDriveForBusiness Administration knowledge and experience.
  • User account management and troubleshooting 
  • Technical project management skills. 
  • Good soft skills


What we look for

We’re looking for a passionate, committed, and curious individual with an interest in MS cloud-based technologies and services. You should be prepared to work in a fast-paced environment to tight timelines and rapid change as China adapts to strict regulations, demands from the business whilst maintaining integration with the rest of EY.


What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.


We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.


EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.


If you can confidently demonstrate that you meet the criteria above, please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    


The exceptional EY experience. It’s yours to build. 


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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