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Data Room Operations Specialist

Location:  Shanghai
Other locations:  Primary Location Only
Salary: Competitive
Date:  12-Nov-2021

Job description

Requisition ID:  212342

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


The IT Facilities & Restricted Country Operations Specialist provides technical support of a complex nature for the firm's server environment and associated hardware and operating systems. This professional applies knowledge of Windows and VMware, Storage and network operations practices as well as good hardware and infrastructure experience to various platforms. This position requires in-depth knowledge of the firm's infrastructure to resolve complex incidents and problems and to provide a stable and reliable infrastructure.


The opportunity


  • Ability to demonstrate sound judgment and be able to prioritize assignments.
  • Ability to work and team with a multitude of different people across teams, regions and organizations
  • Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services

Your key responsibilities


  • Provides support for infrastructure services hardware, operating system, and software platforms.
  • Server Configuration Changes as outlined in Remedy request such as:
  • ini file updates, IIS setting changes, changes to IP stack 
  • Server domain change
  • File copies, deletions
  • Software Migrations - copy and run an executable, file copy
  • Password Changes
  • Remote Desktop access to server requests
  • Scheduled server reboots    
  • Request for Information (i.e. server configuration data)
  • Veritas NetBackup File Restore – Notes mail files, Notes database files, ECF, general
  • Server Administration – account access 
  • Software Installations – BEST1, hotfix, IIS, SSH, Service Pack, other
  • Scripted Windows server builds
  • Perfmon setup – Setup standard perfmon counters upon request.
  • Monthly Microsoft Security Patch monitoring and manual deployments
  • VMware template upgrades (mostly Windows knowledge)
  • Inventory updates into asset management database
  • Data centre Facilities maintenance and management


Skills and attributes for success


  • Fluent English skills in speech and writing
  • Approximately 5-7 of relevant work experience, minimum of 3 years’ experience in various aspects of technology infrastructure management and operations, with more specific experience in running and in supporting a mission critical production environment. 
  • Experience with various aspects of hosting center technology infrastructure management and operations with experience in maintaining larger-scale data centers preferred
  • Strong knowledge of facility technologies (HVAC, power distribution, generated back-up power, rack management and Data Centre cable plant)


To qualify for the role, you must have


  • A degree in Computer Science/Management or a related discipline, or equivalent work experience
  • Large scale Windows Systems Administration experience (Windows 2016/2019 Servers) 
  • Experience in maintaining mission critical production systems running in a data centre environment. 
  • Excellent knowledge of Dell and HP server hardware.
  • Excellent knowledge of Dell blade server hardware.
  • Strong knowledge of VMware ESXi
  • Active Directory administration experience
  • Understanding of IP protocols, network, and domain administration
  • Knowledge of systems performance analysis and security tuning.
  • Excellent interpersonal, communication and organizational skills
  • Knowledge of E&Y tool sets (ServiceNow, SCCM, OVO, Dell ITA, Intelliwatch, MOM, Microsoft Teams, Windows Failover Cluster Management)
  • Ability to document processes and procedures
  • Strong Knowledge of SAN and Storage
  • Strong working knowledge in ITIL Incident Management
  • Ability to work and team effectively with clients, management, and its staff members


Ideally, you’ll also have


  • Progressive levels of certification as a Certified Data Centre Professional (CDCP) or Certified Data Centre Specialist (CDCS) are required to properly examine a data facility’s directives according to industry standards

What we offer


As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.


We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.


EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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