ServiceNow Lead (Financial Services) Manager, Tech Consulting

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance and wealth & asset management, we provide integrated consulting, assurance, tax and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

• Project Delivery: Oversee the end-to-end delivery of ServiceNow HR Service Delivery and workplace projects, ensuring that all aspects of the project are completed to the highest standard.
• Requirements Gathering and Analysis: Conduct comprehensive requirements gathering sessions with HR stakeholders to understand both functional and technical needs. Analyze these requirements to develop clear and concise documentation for use by the development team.
• Team Management: Act as the primary liaison between the onshore project team and the offshore development team. Manage and coordinate the offshore team's activities, ensuring adherence to project timelines and quality standards.
• Process Optimization: Identify opportunities for process improvement within HR service delivery and recommend solutions that leverage ServiceNow capabilities to enhance efficiency and user experience.
• Solution Design and Implementation: Collaborate with the solution architect and developers to design and implement ServiceNow HR Service Delivery modules that meet the project's functional and technical requirements.
• Quality Assurance: Oversee the testing phase, including the creation of test plans, test cases, and coordination of user acceptance testing (UAT) to ensure that the developed solutions meet the specified requirements.
• Communication and Reporting: Maintain clear and consistent communication with all project stakeholders, providing regular updates on project status, risks, and issues.
• Vendor Management: Manage relationships with vendors and third-party service providers, ensuring that their contributions align with project goals and deliverables.
• Training and Knowledge Transfer: Ensure that the HR team and end-users are well-trained on the new ServiceNow functionalities and that proper documentation is provided for ongoing support and maintenance.
• Change Management: Lead change management efforts to ensure smooth adoption of the new ServiceNow HR Service Delivery solutions across the organization.

Skills and attributes for success
 

• HR Service Delivery Expertise: In-depth knowledge of HR service delivery frameworks and the ability to leverage ServiceNow to enhance HR operations.
• ServiceNow Proficiency: Advanced technical skills in ServiceNow platform configuration, customization, and integration. Familiarity with ServiceNow's HR Service Delivery module is essential.
• Project Management: Proven ability to manage complex projects with multiple stakeholders, ensuring deliverables are achieved on time and within budget.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to understand detailed HR functional requirements and translate them into effective technical solutions.
• Possess strong Interpersonal and Teaming skills: Exceptional team collaboration abilities, with experience working in cross-functional teams and fostering a cooperative work environment.
• Technical Acumen: Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.
• Training and Development: Experience in developing and delivering training materials and sessions to ensure end-users are proficient in using the ServiceNow platform.
• Presentation Skills: Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel
• Adaptability: Ability to adapt to changing priorities and maintain a flexible approach to managing workload.

To qualify for the role you must have 

• Minimum 6 years’ experience in the Financial Services industry, having worked with firms like asset managers, private banks or wealth managers, sovereign wealth funds, pension funds, private equity firms or hedge funds.
• Strong understanding of HR processes and experience in automating HR services.
• Academic background in Engineering, IT, Business, HR, Economics or Finance.
• Consulting skills, functional and technical knowledge of ServiceNow and enterprise application delivery.
• Excellent problem-solving skills and the ability to translate functional needs into technical solutions.
• Track record dealing with senior stakeholders and adapting to demanding environments.

 Ideally, you’ll also have

• Experience in agile delivery methodologies, e.g. sprints, product backlogs, user stories.
• Technical proficiency with ServiceNow, including experience with configuration, customization, and integration.
• ServiceNow certifications (e.g., ServiceNow System Administrator, ServiceNow Implementation Specialist) are highly desirable.

 What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:
 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY | Shape the future with confidence
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.