Global Lead - Endpoint Management

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our global EY workforce. As part of Enterprise Technology, you’ll operate at the intersection of user experience, operational excellence, and innovation—ensuring our people can work productively, securely, and seamlessly from anywhere. The Endpoint Management organization plays a critical role in enabling EY’s workforce through modern endpoint platforms, lifecycle management, and digital workplace capabilities

The opportunity

EY is seeking a senior technology leader to serve as Global Lead - Endpoint Management, with end‑to‑end global responsibility for device platforms, endpoint services, and user device experience across the firm.

This role provides strategic and operational leadership for a portfolio of global products and services, including:

• Desktop Hardware & Operating Systems
• Desktop Provisioning, Packaging, Software Delivery & Policies
• Mobile Platforms Infrastructure
• Virtual Desktop & Application Solutions

The Leader will lead a multi‑layered product management organization, accountable for strategy, roadmap, financials, service quality, security posture, vendor ecosystems, and user experience outcomes across all device platforms. This role requires a strong balance of product leadership, service management discipline, financial rigor, and executive stakeholder engagement.

Your key responsibilities

Core leadership & accountability

• Own the global strategy, vision, and operating model for PC, Mac, Virtual Desktop and Mobile Management, ensuring alignment with EY Technology, Information Security, and business priorities
• Provide executive leadership to multiple product and service leaders, developing a high‑performing, inclusive, and globally distributed organization
• Act as the primary executive owner for device experience outcomes, operational resilience, and continuous improvement

Strategy, portfolio & roadmap

• Define and govern the integrated devices portfolio strategy, ensuring coherence across hardware, OS, provisioning, mobile, and virtual solutions
• Translate business needs, technology trends, and regulatory constraints into multi‑year roadmaps and investment plans
• Drive standardization and simplification across platforms while enabling local market requirements where justified

Operational excellence & service management

• Ensure services meet defined SLAs, experience metrics, security standards, and business continuity requirements
• Sponsor and lead response to major incidents, service degradations, and risk events, ensuring root cause elimination and prevention
• Ensure full compliance with IT service management processes, including incident, problem, change, configuration, and knowledge management

Financial & vendor management

• Own the global financial model for device services, including budgeting, cost transparency, pricing models, and optimization initiatives
• Govern complex, multi‑vendor ecosystems; manage commercial performance, SLAs, and strategic vendor relationships
• Build and justify business cases for major technology shifts, including cost, risk, experience, and productivity impacts

Security, risk & compliance

• Partner closely with Information Security to ensure device platforms meet security, vulnerability, and compliance requirements
• Proactively identify and mitigate technology, operational, and supplier risks across the device landscape

Stakeholder & executive engagement

• Serve as a trusted advisor to senior technology and business leaders across regions and functions
• Maintain strong engagement with Member Firms to ensure adoption, satisfaction, and alignment with global standards
• Provide clear, executive‑ready communications on strategy, performance, risks, and investment decisions

This job posting relates to an existing vacancy within our organization.

What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $138,200 to $266,000.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $165,800 to $302,300.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. 
EY accepts applications for this position on an on-going basis.  

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

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