System Administration and DevOps - Service Delivery Center - Senior Analyst - AI and Data

Senior Analyst – AI and Data - Solutions Delivery Center: This position could be located in TX (primary), FL.

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic AI & Data team!

The opportunity

Data has yet to be utilized to its fullest potential. Financial institutions are looking to build smarter and more efficient ways to operate their business, through new opportunities uncovered by their data. You’ll be solving complex problems, as well as giving deliverables to our clients in the AI and data space. With support from a highly talented team, you’ll have tremendous growth opportunities, with a focus on continuous learning and skills development to become a leader that can make significant contributions to companies.

Your key responsibilities

Yo will be working with diverse teams of professionals with different skill set to deliver a wide range of AI and data services. As part of that, you’ll need to be a team player with great communication skills, and have the desire to learn the technical skills required to fill the role.

Skills and attributes for success

• Collaborating, mentoring and coaching the teams with diverse skills and background

• Fostering an innovative and inclusive team-oriented work environment

• Being accountable for success of your team and the project’s components

• Building strong relationships with your internal clients

• Great communication and influencing skills

• Demonstrating in-depth technical capabilities, professional knowledge and interest in industry and technology

• Coding (programming) new customized software solutions using ETL

• Applying systems analysis techniques and procedures to data movement and data quality

To qualify for the role you must have

• A bachelor's or master’s degree

• Minimum of 3 years of related work experience

• System Support (L2 and L3):

  •              Handle incident management tickets escalated from L1 that perform initial diagnostics and troubleshooting, address system alerts, service requests related to user access, permissions and configurations, and perform routine maintenance such as back-up, patching and updates to ensure system availability and reliability

  •              Perform advanced troubleshooting and root cause analysis of critical incidents and manage advanced configurations and customizations that comply with security and regulatory requirements

  •              Collaborate with vendors support for unresolved issues

  •              Creating and maintaining detailed documentation for system configurations, procedures, and troubleshooting steps.

  •              Provide Level 2 and Level 3 support for data-related issues, ensuring timely resolution and minimal impact on business operations.

  •              Troubleshoot and resolve complex technical issues related to data analytics, data warehousing, and data science platforms.

  •              Collaborate with internal teams and external vendors to escalate and resolve critical issues.

  •              Document support processes and maintain knowledge base articles to improve support efficiency.

  •              Familiarity with cloud platforms such as Azure or AWS platform

  DevOps:

  •              Implement and manage CI/CD pipelines using tools such as Jenkins and Github Actions or in the below mentioned Pods

  •              Automate deployment processes and monitor system performance to ensure high availability and reliability.

  •              Collaborate with development teams to streamline the software development lifecycle and improve deployment efficiency.

  System Administration:

  •              Manage and maintain server infrastructure, ensuring optimal performance and security in the below mentioned Pods

  •              Perform regular system updates, backups, and disaster recovery planning.

  •              Monitor system health and troubleshoot issues to minimize downtime and ensure smooth operations.

  Must have project experience (3-5 years) in one or more PODs mentioned below

  Data Analytics Pod:

  •              Utilize data visualization tools such as SAP BusinessObjects (BOBJ), Tableau, Power BI, or Looker to create insightful and actionable reports.

  •              Analyze complex datasets to identify trends, patterns, and opportunities for improvement.

  •              Collaborate with stakeholders to understand their data needs and deliver solutions that drive business value.

  Data Warehousing Pod:

  •              Design, develop, and maintain data warehousing solutions using technologies like Informatica, Snowflake, or Databricks.

  •              Ensure data integrity, consistency, and security across all data warehousing processes.

  •              Optimize data storage and retrieval processes to improve performance and scalability.

  Data Science Pod:

  •              Leverage data science platforms such as Databricks or Dataiku to support and deploy AI/ML models.

  •              Conduct advanced statistical analyses and machine learning experiments to solve complex business problems.

  •              Collaborate with cross-functional teams to integrate data science solutions into production environments.

  Secondary Skillsets:

  •              Tools/Stacks:

  •              JIRA, Confluence, Github, Artifactory, Coverity, Black Duck, Foss Enterprise Service, Jenkins, Github actions, Open Shift/Kubernaties.

  •              Experience with project management and collaboration tools such as JIRA and Confluence.

  •              Proficiency in version control systems like Github and artifact management tools such as Artifactory.

  •              Familiarity with software quality and security tools like Coverity, Black Duck, and Foss Enterprise Service.

  •              Understanding of containerization and orchestration technologies like OpenShift and Kubernetes.

  •              Relevant certifications in data analytics, data warehousing, data science, DevOps, or system administration.

• A willingness and ability to travel at 0%-25%

• Valid driver’s license in the US

• Valid passport

Ideally, you’ll also have

• A degree in computer science, information systems or related technology majors

• Certification on any database management system, any reporting or data visualization or any programming or statistical language

What we look for

We’re interested in professionals that are passionate about technology, who already have an understanding of data and are comfortable analyzing or manipulating it while generating reports for clients. You’ll also need to be able to clearly articulate both problems and proposed solutions, and have the willingness to learn and quickly adapt to changing requirements. On top of this, we’re looking for team players and hard workers who are not afraid to take initiative to master their craft and produce high quality work. If you have a proactive approach and want to be part of a group that continues to grow significantly, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Opportunities to develop new skills and progress your career

• Support and coaching from some of the most engaging and knowledgeable colleagues

• A collaborative environment where everyone works together to create a better working world

• Excellent training and development prospects

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world. Apply now.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.