Government and Public Sector - Service Delivery Center - People Advisory Services - Analyst

Government and Public Sector – Service Delivery Center – People Advisory Services – Analyst

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS).

This position supports the People Advisory Services (PAS) team by supervising and performing works across several competencies from change management, communications, HR transformation, workforce management, culture and leadership, organizational design and continuous improvement and analytics.

The Analyst is responsible for daily processing and operational support functions across their respective service line in our Service Delivery Center and serves as members of multiple client engagement teams. Receives on-the-job training to acquire practical experience in applying professional standards, firm policy, and procedures. 

Your key responsibilities

• Format documents and develop templates to reflect clients’ styles
• Assist in outlining, drafting, and editing client communications, client deliverables, and supporting materials
• Draft strategies, plans, and other deliverables based on existing materials
• Aid in development of plans, operating models, charts, and other deliverables based on input from the client-facing team
• Compile and analyze information, impact analysis, assessments, surveys and other feedback
• Participate in working sessions and/or status meetings with project team.
• Follow established processes and procedures, review and interpret client data and information.
• Execute on and deliver engagement specific tasks as directed.
• Assist in the collection of client data and information, analyze for potential risks.
• Escalate circumstances that are out of the ordinary to team leadership for guidance and assistance.

Skills and attributes for success

• Strong communication, facilitation, and presentation skills
• Ability to analyze stakeholder feedback data sets and assist in problem solving
• Ability to determine if projects are meeting milestone deadlines and budget requirements
• Flexibility and ability to work with a nationally distributed team
• Proficient in MS Office (Word, Excel, PowerPoint, SharePoint)
• Ability to meet tight deadlines and follow up on open issues
• Excellent English language skills – both written and verbal

To qualify for the role you must have

• Bachelor’s degree
• A minimum of 1 year of professional work experience
• Relevant experience in change management, communications, HR transformation, HR operating and delivery model, workforce management, culture and leadership, organizational design and continuous improvement, analytics, or recruitment is highly preferred
• Willingness to travel 20 – 30% or more. Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office.  In certain circumstances, travel may be required beyond your work location based on client and project needs.

Ideally, you'll also have

• Prior experience working in a service delivery center or similar environment
• Interest in obtaining one of the following certifications: PMP, PROSCII, or SHRM certification

What we look for

We are looking for people who strive to lead themselves, their teams, and their communities, people who can foster effective team work to drive results.  We’re interested in authentic communicators with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.