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Design Thinking Facilitator (Manager - EY wavespace KSA)

Location:  Riyadh
Other locations:  Anywhere in Country
Salary: Competitive
Date:  06-Jan-2022

Job description

Requisition ID:  403568




At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


At EY wavespace, we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast.


Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.


To learn more about wavespace, please visit: EY wavespace™ | EY - Global


Your Key Responsibilities


In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. 


A  wavespace Experience Manager understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there (captured in exam questions) and has experience in consulting. They are ultimately responsible for:


  • day-to-day client relationship and wavespace team direction end-to-end delivery of wavespace experience(s).
  • identifying the right staff mix for any given experience
  • developing and maintaining financials across the entire experience timeline
  • Has mastery of all the domains of collaborative work, Design Thinking, knowledge management, and other underlying models that make up the wavespace approach. These individuals frequently lead the experience from the “front of the room” as facilitator.


Skills and attributes for success


To qualify for the role, you must have:


  • Must be based in Saudi Arabia.
  • Proficiency in Arabic and English (is a must).
  • Willingness and ability to travel both domestically within Saudi Arabia to meet client needs and on occasion other locations within MENA.
  • Exceptional collaborative facilitation & design skills
  • Ability to take a team approach – “we, not I”
  • Ability to act as an advocate and leader in the strategic design process of projects, owning the overall Customer Experience / Digital Strategy and execution. Lead the development of customer personas, journey maps, and roadmaps as part of the overall future state vision.
  • Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
  • Ability to provide strategic direction, working with engagement team to manage client expectations in line with the overall digital and customer experience vision.
  • Experience translating business requirements and goals, end user needs and inputs from cross-functional teams into differentiated design solutions.
  • Demonstrated in-depth technical capabilities and professional knowledge of digital media.
  • Ability to foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior level consultants within the organization by providing structured and on-the-job feedback.


Ideally, you’ll also have


  • Experience across strategy, innovation, change management, service design, customer experience, technology, supply chain, finance, or other business advisory specialism
  • Cross-functional experience working with both internal and 3rd party development teams and project management experience working with both creative agencies, brands or in a consulting capacity. Experience interfacing with clients and Rich Media Vendors.
  • Experience that spans across UX, business, operations, web engineering, and design. That is, you should feel comfortable talking to other business stakeholders, UX and visual designers as well as technologists and developers.
  • An entrepreneurial spirit who is excited by ambiguity, operates autonomously and is able to make informed decisions on the fly, grounded in a CX point of view.
  • Knowledge of Mural, Miro, Invision, Micosoft and bonus points for Adobe Creative Suite
  • People management experience with both project teams and individual direct reports.


What we offer


We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build.


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.


EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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