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Manager- Microsoft CRM Solution Architect & Power Applications- EY MENA

Location:  Riyadh
Other locations:  Primary Location Only
Salary: Competitive
Date:  May 4, 2024

Job description

Requisition ID:  1475888


With a broad understanding of the full lifecycle of our clients’ business, EY has the knowledge and experience to integrate cloud strategy where it makes the most impact and transformation.  EY’s Microsoft cloud solutions offer a balance of business, technology, and strategy.  EY works with high profile clients across the region, working to solve some of their most challenging issues.  As our practice continues to grow quickly, EY is actively investing in the latest cloud technology and talent.  This is the perfect time to join and make your mark on significant cloud projects across a wide variety of industries, platforms, and technologies.


The opportunity


As a CRM Solution Architect / Manager, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between EY clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for EY, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Your key responsibilities


  • You're eager to tackle challenging structures and support our clients in defining integrated solutions based on Microsoft Dynamics 365
  •  When building company-wide CRM platforms you advise our clients on the technical implementation
  •  As a lead IT consultant, you collaborate with your project team and the software architect to develop future-proof solution concepts.
  •  As part of our CRM project approach, you're responsible for the structured gathering of customer requirements
  •  You take overall responsibility for the technical implementation and act as the interface between the client and the development team (Onshore/Nearshore/Offshore)
  •  Utilize EY "State of the Art" internal assets, tools, and best practices in Application Lifecycle Management for D365 CE. These range from data management tools, data model validation tools to predefined DevOps YAML pipelines, serving as a starting point for each project and adaptable to the specific client needs within the project.
  • As a technical and/or functional expert, you support our sales team in relevant acquisition phases.

To qualify for the role, you must have


  • Bachelor's degree ideally in technology (Business with MIS, Computer Science, Computer Engineering, Information Systems)
  • 8+ years of work experience in technical leadership roles at a consulting/professional services company, cloud provider or customer environment in Enterprise.
  • Delivered exceptional client value through assessing current application landscape, recommending and delivering future state cloud architectures.
  • Provide a new perspective to tough technical challenges and crafting solutions. Capturing best practices and sharing with clients/team. Key is the ability for the end-end perspective.
  • Deep subject matter expertise in Cloud Computing and at least one other area that’s a technology passion such as AI, Security, IoT, infrastructure modernization, data management, application development, data and analytics, security and compliance, networking, hybrid migration and program management.
  • Hands on experience of Microsoft Azure, D365, M365 and awareness of the following platforms Amazon Web Services (AWS), Google Cloud Services, VMWare, large Open Source environments.
  • Cloud Certifications Microsoft Azure, D365, M365 Solutions Architect.
  • Solid practical experience of AI implementations in companies and organizations
  • Strong written and verbal communication, presentation, client service and technical writing skills (CIO/CTO/Head of Enterprise Architecture).
  • Confidence to lead meetings with client sponsors, management, and individual contributors.
  • Availability to relocate and travel in the Middle East & North Africa.
  • Understanding of common Industry standard business practices supported by Dynamics 365 CE
  • Architecting large complex solutions using the Microsoft stack
  • Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service
  • Experience in Configuration and Customization of Dynamics 365 CE (Plugins, JavaScript, Logic Apps, Azure Functions), Web API and SSIS

Other Skills and attributes for success


  • Leading team members in the development of applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the Cloud Technology market.
  • Being proactive and driven to continually learn emerging technologies and business best practices.
  • Developing long-term relationships and networks both internally and externally.
  • Interacting and communicating effectively with teammates, clients, stakeholders, and executives.
  • Being visible in the market to promote new ideas in your domain and the excellence in cloud consulting services offered by EY.

What working at EY offers


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes regional competitive package.


Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line
  • A collaborative environment where everyone works together to create a better working world
  • Excellent training and development prospects, both through established programs and on-the-job training
  • An excellent team of senior colleagues dedicated to managing and varying your workload


About EY


As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

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