HR Operations - Supervising Associate (Riyadh, KSA nationals only)

We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds.  

The opportunity

This is an excellent opportunity for someone who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team.  You will work across the HR Enablement function, with Talent Services and collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc.  You will also be required to assist with the overall support, coordination and logistics of HR Enablement project management and deployment. The role would also support specific teams within HR Enablement as and when required, such as Onboarding, and Exit.

Your key responsibilities

HR Enablement coordination

• Provide project management support across all areas of Enablement to enable deployment across MENA, key areas being-Record Keeping, Contract Management, Onboarding, Exit, Probation and the HR Contact Centre.
• Understand and have knowledge of key talent processes
• Manage trackers ensuring attention to detail
• Provide advice to employees and counsellors as appropriate
• Coordinate team and Cluster calls, managing actions and follow-up with respective team members
• Coordinate team training, overseeing attendance and then usage of new skills ‘on the ground’

Exit Coordination

• The secondary purpose of the role is to support the Central Exit Team. Day to day activities will focus on KSA, however the role will provide exposure to the MENA centralized model and regional team. The Exit Consultant is required to oversee the transition of departing employees in KSA.  The role requires system administration, liaison with varying function teams, employee/Business support, consultation and advice to our internal clients. The Exit Consultant is responsible for the identification and execution of resolutions pertaining to process flow and the seamless management of Employee exits. 
• The Exit Consultant is required to have deep knowledge and understanding of EY’s HR policies and procedures and local law and how these are applied by location. The Exit Consultant will always look to use best practice to guarantee an exceptional experience for employees and the Business.
• Ensure the business mitigate any form of risk.
• Play a key role in employee retention and understanding attrition
• Required to work independently with some guidance from the Exit Lead.
• Identify areas of improvement to improve service quality and delivery
• Build and maintain relationships across the Talent Team and the business
• Provide timely feedback to team members
• Act as a point of contact between the HR Enablement Team to ensure that Talent activities are executed
• Maintain knowledge of HR practices and key trends
• Effectively work with Shared services along with the HR Enablement team

Skills and attributes for success

• Managing strong relationships with HR Consultants and other functions to ensure that their expectations are managed and met
• Developing knowledge of HR policy and practice so that incoming work can be processed and queries resolved by you at the first point of contact
• Pro-actively suggesting process improvements and a willingness to take on additional projects  
• Knowledge of HR systems, basic HR measurement and process improvement preferred
• Experience in metrics reporting and analysis preferred       
• Experience with Shared Services would be an advantage

To qualify for the role, you must have

• 4-7 years’ experience of working in HR operations within a professional services firm or a complex organization
• A bachelor’s degree in human resources or a related discipline
• Familiar with country immigration and labour laws
• Experience in working within MENA region
• Experience of working ‘cross border’
• Fluent in English
• Experience with local labor laws including Immigration process and requirements
• Excellent communicator; English, both written and verbal
• Ability to challenge
• Negotiation skills
• Highly competent in the use of Excel, Word and PowerPoint
• Competence in the understanding of system functionality
• Must be an Arabic speaking national

Ideally, you’ll also have

• A passion to pursue your CIPD in the future or already have this qualification
• Strong communication skills and the ability to articulate process and procedures clearly
• An enthusiastic, can do approach and be a strong team player