TechOps-DE-CloudOps-CLOUD COMPUTING -DB Admin

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

As a Staff 2/3 Database Administrator, you will be responsible for incident response, request fulfilment, and basic troubleshooting for databases hosted on AWS RDS (PostgreSQL, Oracle, MS SQL) and Aurora DB. Your role involves executing runbooks and SOPs, performing routine health checks, and escalating complex database issues to L3 teams while ensuring minimal downtime

Your key responsibilities

• Execute standard runbooks and SOPs for routine database maintenance request fulfilment and incident handling.
• Perform basic database health checks (availability, performance, and space utilization).
• Support backup and restore validation tasks for databases
• Assist in user access management, role assignments, and credential resets.
• Log and track incidents, requests, and escalations using ITSM tool.
• Participate in shift handover meetings, ensuring a seamless transition of pending issues.
• Document troubleshooting steps and resolutions to enhance the knowledge base

Skills and attributes for success

• Basic understanding of relational databases like PostgreSQL, Oracle, MSSQL etc.
• Familiarity with DB backup & restore processes.
• Experience working with ITSM tools.
• Ability to follow structured SOPs and document troubleshooting steps.
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Strong analytical skills and enjoys solving complex technical problems
• A strong desire to learn and grow within a structured team environment.
• Good communication and problem-solving skills.
   

To qualify for the role, you must have

• 1-3 years of experience in database administration or IT support.
• Basic hands-on experience with database operations and troubleshooting.
• Incident Management: Any (with preference for ServiceNow tool).
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Technologies and Tools

Must haves

• Database: Any one (MS SQL, PostgreSQL, Oracle)
• ITSM tool: Any (with preference for ServiceNow tool).
   

Good to have

• DB:  Handon experience in multiple DB’s (MS SQL, PostgreSQL, Oracle etc.)
• Certification: Any relevant DBA certification
• High Availability & Replication: Always On, Failover Clustering
• Backup & Restore: AWS Backup, native DB utilities
• Monitoring Tools: AWS CloudWatch
• Security & Compliance: Encryption best practices, audit logging, IAM policies

What we look for

• Enthusiastic learners with a passion for cloud database technologies and practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.