Lead Facilitator & Experience Designer

EY wavespace Lead Facilitator & Experience Designer (Senior Manager) Collaborate with a wide-ranging set of stakeholders in the EY wavespace, across the broader EY community, and externally with clients to design and deliver bespoke and repeatable experiences based on a strong design thinking foundation. Must have the capability to manage the end-to-end delivery of wavespace sessions with special attention to event design, support and logistics that enable a world-class experience.

Key responsibilities include:

• General/Overarching

• Brand ambassador, custodian and curator of EY wavespace across Sub-Saharan Africa.

• Represent Johannesburg wavespace across the global wavespace community, attending global and EMEIA calls and responding to requests.

• Drive engagement with the local EY wavespace Council, linking into the Council for input and support where required.

• Integrate into Account Planning for Top 25 Channel 2, Top 20 Channel 1 and other accounts noted as strategically important.

• Collaborate with Strategic Deal Management team on key strategic pursuits.

• Build and maintain a network of EY SMRs in order to create the right solutions and wavespace experiences for clients and bring the best of EY to those conversations.

• Promote the EY wavespace, encouraging adoption and application, especially among the Top 25 Channel 2 ad Top 20 Channel 1 accounts and support them to achieve their wavespace usage targets. Experience Design

• Be the primary interface to wavespace clients, taking accountability for all aspects of planning and delivering a wavespace design and/or experience.

• Manage resources, session scope, estimates and actual costs.

• Coordinate session design to include Miro, Co-Create, Slido and other immersive tools including metaverse & GenAI environments, as appropriate to the session design.

• Oversee and maintain experience documentation through global wEP (wavespace Experience Platform), ensure data completeness, customer feedback and successful close out.

• Accountable for experience follow-up, reporting, and billing.

• Maintain the EY wavespace brand and consistency in delivery of experiences.

• Manage Customer Experience Co-Ordinator and wavespace Technician. Facilitation

• Understanding the session purpose and objectives in order to manage changes to session scope and timing.

• Participate in design strategy for concurrent client sessions.

• Display high levels of emotional intelligence and deep understanding of the importance of energy, flow, and inspiration.

• Offer ideas on how to approach client challenges including industry trends and user experience.

• Build out and maintain a co-facilitator community across Sub-Saharan Africa, Service Lines, Sectors, FOPs and Solutions. To qualify for the role, you must have

• Bachelor's degree and /or Design thinking qualification

• Proven track record of successful design and delivery of innovation sessions

• Comfortable working closely with C-suite level executives

• Strong consulting experience

• Proven facilitation capability

• Well-developed collaboration ability • 1+ years of working with facilitation tools

• Knowledge of EY’s wavespace™ methodologies

• Strong demonstrable Emotional Intelligence (EQ)

• Strong internal network across EY to help accelerate the adoption of wavespace™

• Experience of designing, managing & running multiple day events for external clients

• Ability to manage teams to produce compelling content for client events

• Self-motivated, organised and independent