CTH Account Coordinator

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The Account Coordinator works across all service lines within the organization and serves as the coordinator for large and complex projects from initiation to completion. They scope and evaluate project needs, recommend project solutions, estimate costs and timelines, and cultivates internal client relationships. This role collaborates with the project managers to drive effective workflows schedules; project management and work with external vendors. Aligns appropriate resources; creates and reports on project metrics.

Your key responsibilities

• Collaborate and team with project managers on large and complex projects
• Coordinate multiple complex projects simultaneously
• Understand project requirements to track and maintain the project as needed throughout the project life cycle to effectively manage costs and deadlines
• Scope and recommend resource needs based on required deliverables, skillsets and talent
• Develop internal client relationships and understand expectations
• React appropriately to unexpected situations, escalate challenges to PM or leadership as necessary
• Assist with the creation of documentation, estimates, create project schedules and define time frames and benchmarks
• Track and analyze project risks and recommend improvements or solutions
• Schedule and attend calls with PM
• Support PMs with administrative tasks on large projects
• Communicate timeline changes and new information to team; adjust schedules as needed
• Record detailed notes during meetings and communicate to clients, then follow up on agreement
• Support traffic coordination in the day to day as available

• • Assign resources based on assessment of project requirements and by applying effective knowledge of resource skill sets
  • Negotiate deadlines with internal clients as well as re-prioritization of projects to gain availability of appropriate resources
  • Work with the Account Manager or Creative Manager to source assignments for any required role(s)
  • Confirm that each team has the right resources and tools it needs to meet project milestones and deadlines
  • Balance workload among team members

• Analyze project deliverables
• Evaluate conflicting requirements and provide solutions
• Make decisions independently using sound business judgment and acumen based on firm policies and procedures
• Apply standards, policies, procedures and industry knowledge with the limited level of supervision.
• Report to supervisor on project status
• Travel or an extended workday is required as needed

Skills and attributes for success

• Demonstrate well-developed organizational and analytical skills with attention to detail and excellent follow-through
• Possess excellent internal client service skills
• Ability to communicate well in person, in writing and by telephone with all levels within the organization
• Understand key requirements of the approval, scheduling, and lifecycle processes
• Understand and adhere to organization’s policies and procedures, review and approval processes, and distribution and data management techniques
• Demonstrate proficiency with standard software applications (e.g., Microsoft Office)
• Interact effectively and maintain a positive demeanor in a fast-paced environment, while demonstrating tact and diplomacy
• Demonstrate dependability, strong teaming skills, and the ability to prioritize and meet deadlines in a fast-paced environment
• Be proficient in project management software
• Experience and knowledge in digital and print media
• Possess ability to successfully to think independently with sound judgment
• Competent to work independently

What we look for

• Bachelor’s degree in Business Administration or related field, or equivalent work experience required
• 3-5 years of related experience
• Valid and current PMP certification or equivalent experience and training

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.