Service Delivery Center - Technology Consulting - ServiceNow - Senior - Phoenix

Service Delivery Center, ServiceNow Developer - Hardware Asset Management (HAM)

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Developer you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. 

You’ll get to work on cutting-edge, disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

The team

Our ServiceNow Delivery practice helps clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. The team leverages various ServiceNow modules, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The ServiceNow Delivery team is changing how clients interact with their customers, employees, and partners. We are modernizing their applications, creating new ones, and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

What we look for

We are seeking an experienced ServiceNow Developer with strong expertise in Hardware Asset Management (HAM) to support the design, configuration, and enhancement of HAM capabilities on the ServiceNow platform. The role requires hands-on development skills, deep understanding of asset lifecycle management, and experience integrating discovery and procurement data sources. 

Your key responsibilities

The ServiceNow Developer will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, its product capabilities, and related technologies. This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Discovery.

Skills and attributes for success

• Configure and customize ServiceNow Hardware Asset Management (HAM / HAM Pro).
• Develop asset lifecycle processes including request, procurement, receiving, deployment, loaner, refresh, and disposal.
• Configure hardware models, asset classes, stockrooms, and lifecycle workflows.
• Develop Business Rules, Client Scripts, UI Policies, Flow Designer flows, and scheduled jobs.
• Integrate HAM with CMDB and maintain CI-Asset relationships.
• Integrate with third-party discovery tools (SCCM, Intune, Jamf, etc.).
• Troubleshoot reconciliation and data quality issues.
• Automate receiving, deployment, stock transfers, and asset retirement.
• Support warranty tracking, refresh planning, and asset reuse.
• Build reports and dashboards for asset visibility and compliance.
• Support SIT, UAT, and production deployments.
• Manage update sets and release activities.
• Provide post-go-live support and defect resolution
• Willingness to travel a minimum of 20%.

To qualify for the role, you must have

• 3-5+ years of ServiceNow development experience.
• Strong hands-on experience with HAM / HAM Pro.
• ServiceNow Certified System Administrator (CSA) is required.
• Certified Implementation Specialist (CIS-HAM) is highly preferred.
• Strong scripting and Flow Designer experience.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow platform capabilities.
• Solid understanding of CMDB, IT Asset Management (ITAM) processes, and best practices.

Ideally, you’ll also have

• Experience implementing ServiceNow HAM Pro advanced capabilities, including hardware lifecycle automation, asset audits, stockroom management, asset reclamation, and transfer orders.
• Strong understanding of CI–Asset synchronization, reconciliation rules, IRE framework, and CMDB data governance best practices.
• Experience integrating HAM with endpoint and discovery tools such as SCCM, Microsoft Intune, Jamf, Tanium, Nexthink, or ServiceNow Discovery.
• Familiarity with procurement and financial integrations, including PO integrations (e.g., SAP, Ariba, Oracle), contract linkage, warranty tracking, and asset cost visibility.
• Experience designing and implementing asset normalization, model management, and data quality controls.
• Exposure to SAM Pro and understanding of how hardware lifecycle impacts software license compliance.
• Hands-on experience working in large enterprise environments with multi-source data ingestion and high-volume asset records.
• Experience in creation and modification of Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies, Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration), custom reports, dashboards, and Performance Analytics indicators for asset KPIs (inventory accuracy, refresh rate, warranty coverage, etc.).

• Strong understanding of ITIL processes and how they intersect with Hardware Asset Management (Incident, Change, Procurement, Request).

• ServiceNow certifications such as CSA, CAD, CIS (HAM).

• Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Unsure if you meet all the job description qualifications but are deeply excited about the role? We still encourage you to apply!

Build your legacy with us.

Apply now