MAS Team Operations Consultant

When you join the Global Mobility team, you’ll join a fast-paced, dynamic team and play a key role in our vision to become the leading global professional services organization. Our approach to Mobility reflects our commitment to our people, our clients, and our organization. We aim to support the international opportunities needed by our business partners and employees to achieve their potential and grow their careers, as well as develop a global, inclusive, and flexible mind and skill set, therefore, making our people invaluable to their clients. Our ability to work effectively in the global marketplace is one of our key differentiators and a vital part of our vision. As such, we provide thousands of our people access to a variety of Mobility experiences. You can be a part of providing this exceptional experience as a Team Operations Consultant. 

The opportunity

Join a global team, overseeing Mobility Assignment Services for France, Luxembourg, Belgium and the Maghreb countries. You will manage both an onshore and offshore team ensuring compliance with global Mobility policies and local legislative requirements, act as a senior adviser aligning Mobility solutions with business and talent priorities and maintain high quality service and operational excellence.

Your key responsibilities

• Builds trusted relationships with regional and cross-functional stakeholders, advising on Mobility strategy
• Oversees all assignment case management for mobility consultants based in France, ensuring consistent, high-quality service delivery.
• Manages high-touch and Partner-level assignments, maintaining strategic alignment and service excellence.
• Ensures a positive assignee experience, identifying and implementing opportunities for improvement in consistency, responsiveness, and quality.
• Monitors vendor performance and handles escalations to meet service level agreements
• Provides coaching and support to mobility consultants, promoting their professional growth and high service standards.
• Keeps up to date with employment law, immigration, tax, and data privacy compliance, assessing impacts on policy and service delivery.
• Maintains strong HR knowledge to align recruitment, performance, and employee relations practices with Mobility procedures.
• Communicates effectively with Mobility leaders, and regional stakeholders on matters affecting Global Mobility.
• Collaborates with colleagues across regions to recommend and implement regional improvements.
• Responsible for process rollouts, driving change management, and integrating regional feedback into global initiatives.

Due to global nature of the role, willingness to work flexible hours will be required

Skills and attributes for success

You will have the ability to understand a matrixed organization and communicate effectively to connect our people with each other to drive initiatives forward. You will have knowledge and experience in international mobility at a large multinational firm. You are comfortable handling multi-layered issues and have the ability to navigate complex organizational structures effectively, even in times of ambiguity. You will have strong organizational skills, who is proficient at prioritizing and managing multiple, time-sensitive initiatives simultaneously. 

To qualify for the role, you must have

• Proven team leadership skills
• Strong knowledge and experience of international mobility, policies, processes, and systems
• Comprehensive knowledge of local employment, tax, and immigration legislation
• Proven compliance management skills
• Advanced stakeholder engagement and advisory capabilities
• Excellent communication skills, with the ability to tailor messages across all organisational levels and cultures
• Strong organisational skills with the ability to prioritise and manage multiple objectives
• Robust business acumen and understanding of firm-wide strategies and talent agendas
• Experience overseeing vendor performance and resolving escalations
• Demonstrated experience in deploying processes and leading change locally
• Ability to work effectively both independently and within virtual or matrixed teams
• Willingness to work flexibly, including alternative hours due to global responsibilities
• Commitment to ongoing professional development and staying current with industry best practices

Ideally, you’ll also have

• Knowledge of internal AI tools and HR technology systems
• Awareness of competitor and market practices
• Ability to represent Mobility in external networks or forums
• French language skills

What we look for

We’re looking for an experienced, high-energy individual who demonstrates the desire to deliver an exceptional mobility experience to our people and our business, in an ever-changing environment.