On-site Technology Support Technician

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Technical Responsibilities of an On-Site technician

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or remote
• Troubleshooting and Problem solving: Laptop break-fix, application, and network connectivity issues 
• Service Now ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems 
• In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
• Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
• Conference room support.  Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
• Printer support (installation, configuration, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Client site support (travel to support EY employees at a local client engagement site)
• Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hour support may be required
• VIP/White Glove support
   

Interpersonal skills an On-site technician should have

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivating, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements

• 2+ years of on-site technical support experience

What we offer you  
 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
 
Are you ready to shape your future with confidence? Apply today.  
 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.