TechOps-DE-CloudOpsAMS-Middleware-Mngr

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

• Distributed Middleware Services provides centralized Middleware and IBM MQ Infrastructure support for complex  business applications
• 5+ years’ experience in supporting real time production environments.
• Extensive debugging skills and troubleshooting experience.
• Experience with Middleware technologies like IBM MQ, WebSphere, Tomcat, Liberty & Kafka.
• General knowledge of industry principles and familiarity with modern technologies like Amazon cloud, Unix/Linux, virtualization, etc. is good to have but not a requirement.
• Familiar with monitoring and ticketing tools like SNOW, SPLUNK etc.
• Certifications in any one of middleware areas will be a plus.

Your key responsibilities

• Provide support to the various middleware technologies managed by the team with primary focus on Tomcat, WebSphere Business Process Manager and WebSphere Application Server, IBM MQ, Liberty & Kafka.
• Will be responsible for Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Ability to work as a team, and independently as well with minimal supervision.
• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
• Support 24/7 shift coverage for BAU production support. Ready to work in Shift and flexible to work on weekends.

Skills and attributes for success

• Experience in Tomcat, WebSphere Application Server, Liberty, Kafka, IBM BPM, IBM MQ Administration in Linux Environment
• Installation, Configuration Tomcat, WebSphere Application Server, Liberty, Kafka, IBM BPM, IBM MQ , Tomcat application servers
• Support and Troubleshooting Tomcat, WebSphere Application Server, WebSphere Portal, IBM BPM, IBM MQ, Tomcat application servers
• Troubleshooting issues related to access management solutions like IBM HIPAM etc.
• Load Balancing, High Availability, and Disaster recovery plans and configurations.
• Environment Integrations with other interfaces and 3rd party applications
• Experience in providing support and good troubleshooting experience.
• Knowledge of Tomcat, WebSphere security, access and roles setup and configuration
• Support any New application deployed in all Dev, QA, PSE and PROD environments
• Use of monitoring tools and other 3rd party tools to maintain system health and uptime.
• Expert knowledge of incident, problem and change management (ITIL) processes and ITSM tools.
• Performance analysis, tuning, and optimization.
• Install/Update/coordinate patches for Security vulnerabilities and bug fixes for WAS/IHS/tomcat
• Open cases and knowledge of working with vendors.
• Support 24/7 shift coverage for BAU production support.

To qualify for the role, you must have

• Service management knowledge as per ITIL.
• Good communication skills.
• Experience in supporting Distributed Middleware Services provides centralized Middleware and IBM MQ Infrastructure support for complex  business applications
• Minimum of 5 years of related experience
• Bachelor's degree or equivalent experience

Certification:

• ITIL 4 certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.