Tech S and T-Tech Cloud dev-ITSM and Service Integration Management-Senior-GDSF02

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ITSM  JD

Key Responsibilities

• Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
• Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
• Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred
• Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs,  in a Service Integration Framework
• Demonstrates excellent consultative solution skills during various phases of the bid
• Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
• Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant
• Ability to prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image
• Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.
• Work as part of the bid team and provide support to the functional group personnel working together.
• Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.
• Develop proposals and recommendations to drive process improvement decisions

Skills, Knowledge and Experience

Desired Profile – Experience

Must

• Process development and process engineering
• Experience leading process implementation & improvement projects
• Process Consulting
• ITIL Intermediate Level or ITIL 4 MPT Certification

Preferred

• Process audit, assessment and GAP and Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design
• Transition, Due Diligence experience preferred
• Process operation and maintenance support
• Service quality improvement through continuous process improvement

Skill Profile

• Ambitious, has pride in his/her work & attention to detail
• Expertise in interfacing with internal customers, external vendors and global teams
• Comfortable and effective dealing with all levels within the organization, including Executive Management
• Demonstrates a positive attitude/energy
• Takes ownership, follows through, and delivers on commitments
• Strong negotiation skills.
• Project Management

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