ST - Telco-Aria Billing Cloud -Senior

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Technology Consulting – Senior – Telecom Billing Analyst

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Telecom Billing Domain Analyst, you will help clients assess, design and implement telecom BSS billing solutions. You will bring strong telecom billing-domain knowledge and hands-on experience with platforms such as Aria Billing Cloud, Ericsson Billing, Netcracker Revenue Management or comparable telecom billing and monetization products. If you have hands-on experience for Aria Billing Cloud, it will be an added advantage.

You will work with a strong focus on providing managed services and stable production operations of deployed billing platforms.  You will work with telecom customer’s business, IT, finance, operations and vendor teams to translate business requirements into practical billing processes and solution designs.

Your Key Responsibilities

• Act as the telecom billing-domain specialist across production support, managed services, consulting, implementation and migration engagements. Hands-on experience in Aria Billing Cloud will be a definitive advantage.
• Investigate production billing issues, perform root-cause analysis and coordinate resolution across product, integration, data and operations teams.
• Identify opportunities to improve billing accuracy, operational efficiency, revenue assurance, customer experience and time to market.
• Work effectively with client stakeholders, product vendors, system integrators and distributed delivery teams.
• Conduct stakeholder workshops and document as-is and to-be billing processes, requirements, pain points, controls and business rules.
• Translate business requirements into functional designs, user stories, configuration requirements, interface requirements and acceptance criteria.
• Support billing transformation decisions covering platform consolidation, legacy modernization, product and pricing migration, integration rationalization and phased decommissioning.
• Define and review migration requirements for customer accounts, billing accounts, products, services, balances, open items and billing history.
• Support data mapping, cleansing, reconciliation, mock migration, parallel billing, cutover and post-migration validation activities.
• Define and deliver solution designs, interface specifications, test strategies, test cases and migration-reconciliation reports for billing completeness and accuracy.
• Support system integration testing, end-to-end testing, user acceptance testing, bill validation, cutover rehearsals and production support.

Skills and attributes for success

• 4–8 years of experience in telecom BSS, with significant techno-functional, hands-on experience in billing and revenue management.
• Hands-on experience with at least one major billing platform such as Aria Billing Cloud, Ericsson Billing, Netcracker Revenue Management or an equivalent platform. Hands-on experience on Aria Billing will be a definitive advantage.
• Strong understanding of the telecom billing lifecycle, including customer and billing-account management, product and pricing configuration, usage processing, rating, recurring and one-time charges, bill calculation, invoicing, taxation, payments, adjustments, collections and dunning.
• Hands-on proficiency in Java, XML, SQL, APIs, data-analysis tools and cloud environments is required.
• Should be willing to work in shifts
• Experience migrating customers, accounts, products, subscriptions, balances and billing history from one billing platform to another.
• Knowledge of billing data profiling, mapping, cleansing, mock migrations, financial reconciliation, parallel billing, fallout management and cutover validation.
• Experience in production support or managed services for billing products, including incident, problem, change and release management; bill-cycle monitoring; root-cause analysis; defect resolution; and SLA-based support.
• Understanding of integrations between billing and CRM, order management, mediation, charging, product catalog, payment, tax, ERP/general ledger, customer-care and reporting platforms.
• Working knowledge of TM Forum eTOM, SID, Open Digital Architecture and Open APIs, particularly billing-account and customer-bill management.
• Experience preparing functional specifications, process flows, business requirements, user stories, solution-design inputs and test scenarios.
• Experience in leveraging latest AI tools to deliver projects within time, budget and quality.
• A bachelor’s degree in engineering, computer science, information technology, business systems or a related discipline.
• Relevant TM Forum or billing-product certifications are an advantage.

What we look for

Highly motivated telecom billing professionals who combine strong domain knowledge with hands-on delivery experience. You should be able to analyze complex billing scenarios, translate requirements into practical solutions and support clients through transformation, migration and production support operations while maintaining a clear focus on billing accuracy, revenue integrity and customer outcomes.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

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