SAP Service Management-Senior Manager

Service line - Position Title: SAP Service Manager - Senior Manager, Experience: 13+ Years

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Senior Manager overseeing SAP S/4HANA Service and Customer Service, you will provide strategic leadership in shaping and optimizing sales and distribution initiatives across the organization. Your responsibilities include steering the configuration, deployment, and sustained advancement of SAP S/4HANA Service Management, aligning technology solutions with business objectives to drive enterprise-wide growth. This role is best suited for accomplished professionals with over 13 years of experience who excel at guiding high-impact projects, influencing decision-making at the executive level, and fostering collaboration within cross-functional leadership teams.

Your Key Responsibilities

• Provide strategic leadership and direction for the Customer Service module, leveraging core SAP S/4HANA functionalities to enhance organisational efficiency and drive long-term growth.
• Lead the creation of comprehensive functional specifications for critical business projects, ensuring alignment with overall corporate objectives.
• Evaluate and optimise business processes to support successful project delivery and facilitate effective knowledge transfer across the organisation.

Skills and attributes for success

• Deep expertise in SAP S/4HANA Service and Customer Service modules.
• Thorough knowledge of service-oriented business processes, including in-house, field, and workshop repairs, service contract repairs, and execution order management.
• Expertise in managing service quotations, contracts, orders, confirmations, maintenance service orders, and recurring service activities.
• Experience as a Lead in at least one SAP S/4HANA Service implementation project.
• Strong integration skills across FICO, SD, MM, PM, CATS, and related SAP modules.
• Ability to diagnose and resolve service management system issues efficiently.
• Professional stakeholder management capabilities.
• Expert-level configuration skills in SAP S/4HANA Service.
• Proven ability to develop detailed functional specifications for complex projects, aligning with business objectives.
• Leadership in at least two end-to-end SAP implementation projects.
• SAP certification is preferred and highly valued.
• Familiarity with technical tools such as IDOCs, LSMW, Batch Jobs, and SAP Queries.
• Strong insight into Customer Service integration, including repair sales and warranty management for enhanced customer satisfaction.
• Global project management experience, bringing strategic vision and international perspective.
• Ability to lead and facilitate both functional and technical discussions to achieve strategic outcomes.
• Strong interpersonal skills and independent leadership with minimal supervision.
• Ability to manage engagements throughout the project lifecycle, ensuring strategic delivery.
• Experience collaborating with Solution and Project Teams for seamless transition and implementation of new solutions, locally and globally.
• Creative and collaborative team leadership, fostering innovation within cross-functional teams.
• Demonstrates strong initiative and creativity in handling assignments, driving continuous improvement and business growth.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.