SAP PM plus Service management-Manager

SAP PM SM Manager

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an innovative SAP professional to join our Technical Consulting team, specializing in SAP

SAP PM SM within the Core Supply Chain capability. In this role, you will collaborate with clients and internal teams, leveraging your expertise in SAP technology to drive improved outcomes and sustainable results.

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your Key Responsibilities

• As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role requires regular travel to meet client needs.
• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Lead and design workshops in the PM SM space, gathering requirements and recommending S/4 HANA best practices to implement tailored solutions in clients’ SAP environments.
• Manage a hybrid team of offshore and onshore team members, ensuring timely project delivery and adherence to implementation schedules.
• Exhibit strong functional expertise in SAP PM SM, complemented by robust business acumen.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Oversee and deliver high-quality SAP projects or workstreams.
• Provide exceptional client service by tracking project milestones, managing risks, and maintaining clear communication with stakeholders regarding progress and results.
• Cultivate and sustain relationships with key client personnel at all levels.

Skills and attributes for success

• To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.
• On your typical engagement, you will collaborate with key stakeholders to assess their needs and provide insights on SAP capabilities in SAP PM SM You will lead requirement gathering, solution design, blueprinting, testing, and documentation. Additionally, you will work closely with stakeholders and the technical team to translate requirements into effective business solutions, overseeing configurations, customizations, and integrations with both SAP and non-SAP systems.
• Configuration knowledge: SAP S/4HANA SM components, including service notifications, service orders, service contracts, pricing procedures, and warranty/claim processing
• Familiarity with S/4HANA Fiori applications designed for service management personas
• Experience working in end-to-end S/4HANA service implementations
• Service Order & Contract Management: Oversee service requests, contracts (quantity/value), warranties, and recurring maintenance agreements
• Repairs & Logistics: Business Process in-house repairs, field service executions, spare parts planning, and service confirmations
• Technical Proficiency: Deep configuration knowledge of SAP Notification, Service Orders, Service Material and billing processes
• Integration between SM and other core SAP modules, notably Customer Service (CS), Plant Maintenance (PM), Sales and Distribution (SD), and Financials (FI/CO)
• Proficiency in EDI/IDOC processes, OData services, and integrating SAP with non-SAP systems
• Strong analytical skills to develop solutions to complex problems.
• Proven ability to manage engagement economics and resource planning.
• Experience in leading teams and managing change effectively.
• Ability to identify opportunities for additional services and lead specific RFP responses.

Ideally, you’ll also have

• Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP – Plant Maintenance and ability to Lead the team.
• Strong configuration hands on experience in Plant Maintenance Service Management.
• Integration with MM / QM / CS / SD / FICO modules and with external applications.
• Sound knowledge in SAP PM SM Master data and transactional activities.
• Familiar with Configuration and End to End implementation project activities.
• Strong knowledge of Business Processes, good understanding of functional/domain knowledge
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
• Analyze functional and technical needs and identify gaps and alternative solutions relative to existing design
• Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.

What we look for

• Bachelor’s degree (or equivalent experience) Preferably Engineering
• Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
• 10+ Yrs. of Relevant experience
• Domain Experience required
• SAP Certification in SAP PM

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.