SAP CUSTOMER SERVICE MANAGEMENT-Senior

SAP Service Management Job Description:

SAP Senior Consultant

Required Qualifications:

• Bachelor’s degree (or equivalent experience) Preferably Engineering
• Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
• 4-9 Yrs. of Relevant experience

Professional Mandatory Requirements:

• Configure Service Orders, Contracts, Billing and Resource Planning
• Collaborate with business users to translate requirements into solutions
• Integrate SM with SD, MM, FI, and CS modules
• Provide issue resolution, enhancements and training
• Strong experience in SAP CS (Customer Service) or SAP CRM
• Hands-on experience in Service Order Management
• Integration experience with Salesforce, including data flows for service orders, customers, and billing
• Experience in Service – In-House Repair & Advanced Return Management
• Configuration expertise in DIP Profile.
• S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support
• CATS integration experience
• Integration knowledge with PM,SD,PS,PP, MM, QM and FICO modules
• Familiarity with S/4HANA Fiori apps for Service Management
• Understanding of Master Data Migration for service materials, customers, equipment, and technical objects
• Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration

Good to have:

• Knowledge on ABAP debugging.
• SAP Certification will be added advantage.
• Knowledge on Integration Modules like SD/ MM / PM / PP / FI-CO will be an added advantage.

Roles/Responsibilities:

• Lead and support SAP S/4HANA Service Management implementations and enhancements.
• Integrate SM with other SAP modules such as SD, MM, PM, and CS.
• Analyse business requirements and translate them into functional specifications.
• Configure SAP SM modules including Service Orders, Service Contracts, Warranty Management, and In-House Repair.
• Collaborate with stakeholders to design end-to-end service processes including field service, customer service, and depot repair.
• Conduct workshops, training sessions, and user acceptance testing (UAT).
• Provide post-go-live support and continuous improvement recommendations.
• Document functional designs, test cases, and user manuals.
• Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.
• Stay updated on SAP innovations and best practices in Service Management.

General:

• Should have good written & communication skills.
• Should be able to handle the client individually.