SAP CS - Senior

SAP Customer Service / Service Management: Senior

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As an SAP Customer Service / Service Management Senior Consultant, you will be part of a high-performing team delivering SAP S/4HANA Service Management solutions to global clients. You will play a key role in transforming service operations by leveraging digital technologies, improving customer experience, and enabling efficient service delivery. This is an opportunity to work on end-to-end implementations, collaborate with cross-functional teams, and contribute to large-scale transformation programs.

Your Key Responsibilities

• Lead and deliver SAP S/4HANA Service Management implementations, rollouts, and enhancements
• Gather, analyse and translate business requirements into functional and technical solutions
• Configure and support Service Management processes including Service Orders, Contracts, Billing, Warranty, and Repairs
• Drive integration with SAP modules such as SD, MM, PM, PS, PP, QM, and FICO
• Participate in Fit-Gap analysis, testing cycles (SIT/UAT), cutover, and hyper care support
• Collaborate with clients and stakeholders to define end-to-end service processes
• Conduct workshops, training sessions, and support user adoption
• Ensure quality deliverables including functional specifications, PDD, BPP, and test documentation
• Support data migration activities (master and transactional data)
• Identify improvement opportunities and contribute to continuous innovation initiatives

Skills and attributes for success

• Strong functional expertise in SAP CS / S/4HANA Service Management
• Bachelor’s degree (or equivalent experience) Preferably Engineering
• Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
• 4-9 Yrs. of SAP CS / Service Management experience
• Hands-on experience in Service Order Management, Warranty Management, In-house repair and Service Contracts
• Experience in Service – In-House Repair & Advanced Return Management
• Familiarity with S/4HANA Fiori apps for Service Management
• Configuration expertise in DIP Profile.
• CATS integration experience
• Good understanding of integration across SAP modules and third-party systems (e.g., Salesforce)
• S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support
• Integration knowledge with PM, SD, PS, PP, MM, QM and FICO modules
• Understanding of Master Data Migration for service materials, customers, equipment, and technical objects
• Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration
• Strong analytical and problem-solving skills
• Ability to manage stakeholders and communicate effectively across all levels
• Experience in handling multiple priorities in a fast-paced environment
• Proactive attitude with a focus on quality and delivering client value

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.