Microsoft -F and O Functional - Commerce-Senior

AI Business Solutions – Dynamics F&SCM Commerce Functional Senior :

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

• Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
• Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
• Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
• Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
• Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Microsoft Dynamics 365 Finance & Operations (F&O) Functional Senior – Commerce at EY GDS, you will contribute to the success of enterprise-scale D365 F&O implementations, primarily in the Retail and commerce domain. You will have the opportunity to work with a growing team and play a key role in delivering financial transformation solutions, process improvements, and ERP implementations to global clients, helping build a better working world.

Your Key Responsibilities

• Lead the design, configuration, and implementation of Microsoft Dynamics 365 F&O for Retail and Commerce operations.
• Manage business process analysis, solution design, and functional documentation for Retail and commerce modules.
• Conduct workshops with client stakeholders to gather requirements and propose industry best practices.
• Supervise the implementation lifecycle including configuration, data migration, testing, and deployment.
• Identify and resolve functional and system integration gaps.
• Collaborate with technical consultants to translate functional needs into robust technical solutions.
• Drive planning and execution of unit testing, UAT, and go-live readiness.
• Guide super user and end-user training and support documentation creation.
• Configure and optimize D365 eCommerce components such as product catalogs, online storefronts, order management, and promotions for B2C and B2B businesses.
• Configure and manage eCommerce sites using D365 Site Builder, including creating and customizing pages, organizing assets in the media library, designing fragments for reusable content, and utilizing modules to enhance site functionality and ensure a consistent user experience across B2C and B2B platforms
• Ensure compliance with EY and client project delivery standards, methodologies (Agile, Waterfall), and documentation practices.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• In-depth knowledge of Microsoft Dynamics 365 F&O and D365 eCommerce B2C and B2B.
• Hands-on experience with:
  • Retail and commerce modules
  • Stores, call center and online stores
  • B2C and B2B eCommerce management
  • Assortment, Promotions & loyalty management
  • Product Information Management
  • D365 Site builder
• Strong understanding of:
  • Commerce architecture
  • POS management
  • Media library management
• Familiarity with Power Platform, especially Power Apps and Power BI, is a plus.
• Ability to conceptualize and design future-state business processes.
• Experience in conducting GAP analysis, solution testing, and user training.
• Good understanding of security roles, data management, Azure DevOps, and LCS environments.

Ideally, you’ll also

• Knowledge of integration with other Microsoft technologies such as Azure, Power Platform.
• Familiarity with industry-specific retail practices and compliance requirements.
• Experience working in multi-country and multi-legal entity environments.
• Strong documentation, stakeholder communication, and problem-solving skills.
• Proven ability to lead discovery workshops, manage offshore teams, and mentor junior consultants.
• A proactive mindset with the ability to work independently and collaboratively in a global, fast-paced environment.

 What we look for

• 5–10 years of experience in D365 F&O.
• Minimum 3 full-cycle D365 F&O implementations in Commerce domains.
• Strong domain knowledge of Retail & eCommerce
• Strong domain knowledge of D365 Site builder tool
• Experience with Microsoft SureStep, Agile, or hybrid implementation methodologies.
• Proficiency in working with globally distributed teams and stakeholders.
• Microsoft certifications such as MB-340, MB-900 are preferred.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.