Customer-IXD-Manager-GDS02

Manager - Research & Insights

Job description: 

EY Studio+ is scaling, and we are looking for curious problem solvers from different academic and professional backgrounds to join us as we grow our capability in Service Design; Insight & Research; Product Design & Product Management at all levels. Being part of EY Studio+ will connect you into a global design community and allow you to develop your career in an impactful way, be part of a culture that encourages you to come as you are and to work closely as a team with colleagues from around the globe and across specialisms.

About EY Studio+

Growth comes from solving problems that matter for people. For customers, employees, and society at large. At EY Studio+ we focus on the ways in which people make decisions. Helping them make better choices and solving their most pressing problems. Working with organisations to create the platforms, products and services for tomorrow. Making the world an easier, more enjoyable, and sustainable place to live and work.

We don’t yet have all the answers, because that’d be boring. Clients push us every day. We’re privileged to get access to senior client conversations that excite us and challenge us all the time.  We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day. Our way of thinking and doing business is infectious, and infecting more and more of the world around us, but that challenges us to go further and scale faster than before. Becoming part of EY Studio+ means getting on to enjoy this ride.

The opportunity

EY has the largest consumer insight and experience design practices across the major professional services firms in the region.  As an end-to-end insights practice within EY we do things differently and work on some of the most challenging and interesting projects around for commercial and government clients.

As the pace of change accelerates for both commercial and government sector clients, the role of insight in driving decision-making and inspiring change has gone up a level. The EY GDS Design team work closely with EY colleagues across a wide range of disciplines with a focus on helping clients transform what they do. We are also behind some of the flagship global pieces of thought leadership produced by the firm.

We are looking for people who are passionate about what they do, ambitious about where they want to head in their career and committed to making a difference for clients.

Your key responsibilities

• Working with researchers through the project lifecycle on qualitative and quantitative research studies
• Developing client ready materials including research design, research instruments (discussion guides, questionnaires etc.) and outputs (data analysis, data visualisation, insights driven reporting)
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment.
• Working with datasets to drive high quality insights for our clients
• Quality control of client deliverables (surveys, data, documents, etc)
• Working on client proposals and RFP responses

Skills and attributes for success

A minimum of 8 years’ research and insights experience, preferably at an agency or consultancy but not mandatory. Key focus – qualitative and/or quantitative research with a willingness to work across both

• Effective project management skills across the end-to-end research process, with the ability to manage competing timelines and to deliver against set milestones
• Strong analytical, interpretation and writing skills, including demonstrated experience in transforming information into insight and business strategies
• Strong client engagement and presentation skills
• An ability to work with, support and mentor others