Test Manager

• Define, maintain, and govern project(s) test strategy, ensuring alignment to EY delivery standards and industry best practices. 

• Lead the end‑to‑end test lifecycle, including test planning, test estimation, environment readiness, data preparation, execution oversight, and exit criteria. 

• Manage the testing process using test management platforms, ensuring full test traceability, coverage, and structured documentation, consistent with enterprise tools such as dashboards, test sets, and real‑time monitoring. 

• Implement and govern test tooling standards, including test case design tools, execution tools, defect management systems, and reporting frameworks. 

• Provide leadership to the QA/test team, including daily stand-ups, prioritization, delegation, alignment on tasks, coaching, and removing impediments. 

• Define and maintain quality metrics and KPIs, ensuring transparent reporting to stakeholders through dashboards, diagrams, and structured presentations. 

• Drive defect governance, ensuring accurate triage, root cause analysis, prioritization, and timely communication to development and product teams. 

• Collaborate with product owners, architects, development teams, and business stakeholders to ensure quality risks are understood, mitigated, and communicated. 

• Oversee test environment and test data management activities, aligned with best practices. 

• Ensure compliance with EY quality assurance standards, processes, and audit-ready documentation. 

• Utilize AI test-analysis tools and agent-based workflows responsibly to accelerate test design, risk analysis, reporting, and documentation, with proper human oversight. 

• Identify opportunities for continuous improvement across people, processes, tooling, and test operations. 

Required Qualifications 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. 

• 7+ years of experience in software testing, including at least 3 years in a Test Manager / Test Lead capacity. 

• Demonstrable experience defining and executing test strategies and multi-phase test plans across multiple workstreams. 

• Strong background in enterprise test management practices, including traceability, requirement mapping, coverage analysis, and structured test documentation. 

• Hands-on experience with test management tools, dashboard/reporting tools, and defect tracking platforms. 

• Experience leading cross-functional test teams and coordinating structured daily QA workflows. 

• Ability to produce management-level reporting with clear quality insights, progress updates, risk assessments, and recommendations. 

• Solid understanding of software development and delivery methodologies (Agile, Scrum, DevOps). 

• Strong analytical skills and proficiency in test metrics, test analytics, and KPI-driven management. 

• Ability to use AI‑assisted analysis tools critically and responsibly to enhance reporting, coverage reviews, test design, and defect investigation. 

• Excellent communication skills for stakeholder engagement across business and technical areas. 

Skills and attributes for success 

• Strong quality governance mindset, able to impose structure, drive clarity, and maintain standards across distributed delivery teams. 

• Ability to interpret quality data, identify patterns, highlight risks, and recommend corrective actions. 

• Proven ability to run test teams with autonomy, leadership, and clear communication, ensuring alignment and productivity. 

• Highly organized with strong attention to detail and the ability to maintain a single source of truth across test documentation. 

Ideally you should also have 

• Experience in Test Environment Management (TEM) processes, artifacts, roles, and KPIs. 

• Familiarity with enterprise test frameworks and integration with CI/CD environments. 

• Experience working with cloud platforms (Azure, AWS) in relation to testing environments, tooling integration, and quality gates. 

• Experience in highly regulated industries (banking, financial services, public sector). 

What we offer you  

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.