Tax & Law - Global Compliance and Reporting - Service Management Office - Associate - Newcastle

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.   

EY provide specialist tax, business and technology expertise to address clients’ most pressing challenges in an exciting, dynamic tax and business environment, through a broad range of innovative service offerings. We have specialist tax and finance skill sets spanning the areas of Service Management, Direct Tax Compliance & Reporting, Indirect Tax, Statutory Reporting, Finance BPO, Funds Tax Management, and Payroll. We focus on supporting our clients in managing their compliance and reporting requirements, centrally and locally, and delivering on their transformation agendas.

The opportunity

We are looking for an individual to join our busy and thriving service management office team.  Our team is a true mixture of individuals from various backgrounds from Finance and Tax to Project Management, all with a common desire to provide excellent client service.

This is a very exciting time to join our specialised Service Management team as we are looking to grow due to clients demand for our service globally.

The team 

Our Service Management professionals lead multi-country, multi-service GCR engagements.  They are responsible for managing the contracting and transition processes, supporting the clients finance and tax transformation, leading client relationship management and ensuring exceptional client service throughout the life of our large global contracts. They are also responsible for developing our GCR service offerings, with opportunities to become involved in business strategy. Additionally, they work with colleagues around the world to lead pursuits and market development activity.

Your key responsibilities 

As an Associate within our team, you will be working on a varied and Global portfolio of client engagements ranging in size and complexity. These clients will be household names and you will be working as part of an innovative EY Service Management team, ensuring the smooth running of the client’s compliance process.  You will:

• Act as first point of contact for the extended EY teams that will be preparing the deliverables for our mutual client (Tax Returns, Financial Statement etc.)
• Act as first point of escalation for the above teams if they are not receiving information from the client or need support in agreeing out of scope work.
• On a daily basis, you will work closely with your EY colleagues / engagement teams, reporting directly to your Engagement Manager, providing support to your clients and EY colleagues.
• Partaking in regular internal client catch ups, conference calls and Teams meetings
• Support your wider team (based in the UK and Bangalore) with the day-to-day client contact and delivery, for example:
  • reviewing regular Service Management and tracking reports
  • reaching out to EY local offices to answer ad hoc client questions
  • resolving client issues which are escalated to you (with the support of your wider teams where required)

Skills and attributes for success:

• The capability to continually re-prioritise tasks
• The ability to resolve issues
• Be deadline driven
• Be able to successfully work with an extended team in multiple jurisdictions

To qualify for the role, you must have:

• Excellent MS Excel and word capability
• A strong team player and the ability to add value to the current team
• Proficient multi-tasker

Ideally, you’ll also have:

• Excellent communication skills – both written and verbally
• Proven work record in a similar environment
• This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be extremely beneficial and local qualifications in these fields would be welcome. 

What we look for:

We’re interested in candidates with the energy and enthusiasm to build strong working relationships with client and EY teams alike.  You’ll also need to be able to drive issues through to successful resolution, strengthening the client relationship.

What we offer 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. 

The exceptional EY experience. It’s yours to build.  

Apply now. 

Please note; 

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters! 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.