Credit Controller - Permanent - Newcastle

The opportunity

The opportunity at hand involves leveraging the strengths of our existing collections team to bolster firm-level collection activities. This role is responsible for managing client collection efforts throughout the UK, encompassing all service lines within our organization. It plays a critical role in the financial health of the business, with a primary focus on securing prompt payments and quickly addressing any anticipated delays. This position offers a prime chance to further improve the collections’ function and to offer specialized client support, reinforcing the team’s status as a dependable business advisor. It's a role that calls for proactive problem-solving and presents rewarding challenges, all while collaborating closely with other finance teams.

Your key responsibilities

• Collecting accounts receivable balances for EY Member Firms, by taking ownership of collection activity & client payment performance
• Monitor aging reports to identify overdue accounts and prioritize collection efforts
• Maintain positive relationships with member firms while effectively managing debt recovery.
• Collaborate with other departments to streamline inter-firm billing and collection workflows
• Work to resolve disputes amicably and maintain goodwill within the network of firms
• Maintaining client information data to support lessons learned
• Dealing with incoming internal & external customer queries
• Achieve set monthly call and cash targets
• Minimise bad debts
• Keeping a detailed record of collection activities
• Provide cross-functional support to other teams as/if required by supporting on:
  • Utilising the expenses data analytics tool to conduct in-depth analyses, identify trends, and uncover insights
  • Collaborate with the General Ledger (GL) team to ensure accurate tracking and management of benefits-related financial data, supporting the reconciliation and reporting of benefits transactions flowing through GL accounts.

Skills and attributes for success 

• At least 2 years previous experience in Credit Control
• Confident, with a proven ability to challenge appropriately at all levels
• Ability to balance multiple priorities by considering risk, importance and level of urgency

To qualify for the role you must have

• Ability to adapt or flex the style, as necessary
• Demonstrate a solution driven mind-set

Ideally, you’ll also have 

• Commercial awareness
• Strong communication skills
• Good team player

What we look for
We are looking for someone who is confident, with a proven ability to challenge appropriately at all levels and has the ability to balance multiple priorities by considering risk, importance and level of urgency

What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Please note
Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.