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UX Research Lead - NYC

Location:  New York
Other locations:  Primary Location Only
Salary: Competitive
Date:  May 6, 2022

Job description

Requisition ID:  726661

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The EY Design Studio is a specialized team uniting empathy and technology to design transformative experiences. We approach projects with the insight and perspective that come with years of experience in user-centered design and development. The best results come from a well-orchestrated, collaborative, empathetic, experience-led approach which blends research, design, technology, domain and client insight and capabilities together.

To learn more about our studio:


The opportunity
As the UX Research Lead, you plan and execute user experience research for digital products and experiences, from concept to implementation. You inform strategic design decisions while solving client business challenges and being the trusted voice for users across a range of industries.


Your key responsibilities
You bring curiosity, empathy, and problem-solving skills to help us create digital experiences for clients based on your strategic insights from primary research with end-users. Within your role, you will:

  • Draft, plan, and lead generative and evaluative user research, from recruitment, data-gathering, and analysis through the dissemination of insights. 
  • Manage research project deliverables and client expectations, provide user-centric strategic insights to project teams, and ensure that the user's voice is integrated into the team's delivery approach.
  • Communicate tactical and strategic findings efficiently and effectively with internal stakeholders and external client teams.
  • Collaborate with designers and project teams to support the translation of strategic research insights into tactical user experience design.
  • Facilitate brainstorming, critiques, and other collaborative sessions with multidisciplinary teams and clients.
  • Help project and UX research teams run efficiently to ensure company growth and profitability.
  • Mentor other UX researchers; understand their skill sets, strengths, and areas for improvement. Evaluate work standards; contribute to the annual performance reviews.
  • Develop your reputation as a research thought leader by hosting learning sessions, publishing articles, and speaking at conferences.
  • Help attract, hire, and onboard the best research talent.
  • Contribute to the sales process and help to inform proposals and project scopes with recommended design research approaches.


Skills and attributes for success
You are a thinker and a doer with a relentless sense of curiosity and an acceptance that you do not have all the answers. You are a skilled negotiator who can lead project teams while managing client expectations, contribute to our business's development through the sales process, and support change and improvements within the studio. You can move the team forward with uncertain requirements and navigate ambiguous environments.

To qualify for the role, you must have

  • Bachelor's degree in human-computer interaction or another related field (e.g., human factors, information studies, communication, psychology, sociology, computer science)
  • A minimum of 5 years of experience conducting user experience research and analysis.
  • Excellent communication and presentation skills with an interest in conference-level presentations.
  • Expertise in data-gathering and analysis techniques across qualitative and quantitative methods (e.g., usability testing, heuristic assessments, interviews, comparative/competitive analysis, observations) with identified areas of focus (e.g., accessibility, participatory design techniques, statistical analyses).
  • A willingness to travel to an EY office or client site. In our hybrid model, you choose where you work (home, an EY office, or a client site), but we anticipate that our team will maintain a willingness to travel to an EY office or client site when safe and reasonable to do so. We follow all local regulations and CDC guidance related to travel restrictions amidst the global COVID-19 pandemic.


Ideally, you'll also have

  • Master's degree in human-computer interaction or another related field.
  • Writing, publishing, and conference-level presentation experience.

What we look for
A Researcher with an ability to lead a collaborative, cross-disciplinary approach leveraging research methodologies to help solve enterprise business problems. Someone who can communicate strategic findings based on research methodologies that bring utility and real value to people, strengthening the relationships between companies and their employees or customers. 
#FY22BusinessTransformation #FYExperienceDesign

What we offer


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


The exceptional EY experience. It’s yours to build.


EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.


EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.


EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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