Tax Manager - Indirect Tax - Sales and Use Lookback Review

Tax - Indirect Tax - Sales & Use Lookback Review COE - Manager

Will you shape the future or will the future shape you?

The opportunity

Our Sales and Use Tax Lookback Review COE is a national team which leads large multi-state, sales and use tax recovery projects for EY’s largest clients. It’s here you’ll find everything you need to continue to develop as a multi-state, sales and use tax practitioner. It’s all about taking on new skills and responsibilities as they arise and making the most of our dedicated mentors and training programs.

Handling multi-state sales/use tax recovery projects for large, sophisticated organizations takes more than just a technical understanding of current sales and use tax rules. As a Sales and Use Tax Manager, assigned to EY’s Sales and Use Tax Lookback Review Center of Excellence (COE), we’ll look to you to build and apply your knowledge on a wide range of sales and use tax recovery projects for clients in multiple industries. In this role, you can expect the support of some of the most engaging colleagues around, committed to developing you, and providing plenty of opportunities to progress your career.

Advise on indirect tax regulatory changes; design strategies, operating models, processes, and compliance frameworks that raise efficiency and meet requirements. Identify opportunities for tax optimization, credits and refund recovery, exposure reduction; manage strategies, compliance, remediation, controversies, and corrective filings. Support process review and technology transformation.

• Translate regulatory changes into practical compliance and reporting solutions.
• Implement operating models and frameworks across the indirect tax lifecycle.
• Lead optimization, recovery, and exposure‑reduction initiatives.

Your key responsibilities

Lead workstream delivery, track status and deliverables, and participate in client working sessions. Identify opportunities for additional services, contribute to RFPs, manage engagement economics, and implement resource plans and budgets. Guide teams, drive improvement, and recommend solutions by interpreting internal/external issues. Travel required regularly for external clients.

• Develop solutions to complex problems and select suitable methods and criteria.
• Recommend policy changes and establish procedures for your area or function.
• Apply depth of expertise to guide others toward quality solutions.
• Research our clients’ business operations and building long-lasting relationships with them
• Identify applicable sales and use tax exemptions and exclusions
• Identify potential overpayment opportunities or risks and communicating these to our clients
• Monitor current tax law changes, to maintain your credibility as a trusted advisor
• Develop clear, intelligent plans and approaches for sales and use tax recoveries
• Prepare and defend sales and use tax refund claims
• Participate on a motivated team of professionals
• Manage a motivated team of professionals, guaranteeing they have the skills, knowledge and opportunities to reach their full potential

Skills and attributes for success

Client‑facing delivery leadership, disciplined quality and risk management, continuous improvement, and the ability to guide teams toward outcomes. Communicate with impact and bring commercial astuteness to drive growth.

• Manage and deliver processes, solutions, and projects with a focus on quality and risk.
• Lead or supervise professionals to deliver complex technical initiatives with accountability for results.
• Interpret internal/external issues to recommend innovative, practical solutions.
• Meet locally set performance metrics across client service, quality, sales, solution development, and teaming.

To qualify for the role, you must have

• Bachelor’s degree in Accounting, Finance, Business or a related discipline
• An achieved CPA qualification, member of a state Bar, certification as a member of the Institute for Professionals in Taxation or CMI designation
• A minimum of 5 years of relevant experience in a broad range of sales and use tax processes, concepts and tools
• Experience managing budgets, people and projects
• A proven record of excellence in a professional services or tax organization
• Technical writing and research experience in a tax context
• The ability to prioritize when working on multiple complex projects
• Strong influencing skills, and the confidence to question existing processes
• Tax legislation and impact assessment.
• Indirect tax refund and recovery review.
• Tax planning and optimization.
• Data analysis and interpretation.
• Tax compliance and reporting requirements.
• Data visualization and storytelling.
• Application and tool analysis.
• Sustainability drivers and mega trends.
• Building and managing relationships.
• Client trust and value.
• Communicating with impact.
• Emotional agility.
• Hybrid collaboration.
• Complex problem solving.
• Critical thinking.
• Driving outcomes.
• Learning agility.
• Commercial astuteness.
• Leading teams.
• Managing change.
• Negotiation and influencing.
• Sector knowledge.
• Global mindset.

Ideally, you’ll also have

• Experience leading workstreams across planning, execution, and closure.
• Contribution to RFP responses and sales growth.
• Practical management of engagement economics and resource planning.
• Daily participation in client working sessions and strong stakeholder management.

What we look for

Leaders who balance client impact with quality and risk discipline, apply sound judgment to ambiguous problems, and elevate outcomes through team guidance, clear communication, and a global, inclusive mindset. Proactive about improvement, commercially savvy, and energized by collaboration with clients.

Are you ready to shape your future with confidence? Apply today.