Experience Design Director, Manager (UX/UI, Human + AI Experiences)

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. Will you shape the future or will the future shape you?

The opportunity

Part of EY Consulting is Studio+. Our Studio+ team brings together a broad portfolio of capabilities with 7,000 design, marketing, sales, service and technology professionals across 50 countries, backed by 400,000 EY professionals.

Studio+ provides a comprehensive portfolio of solutions tailored to empower organizations to deliver exceptional experiences that create value for both their customers and their business. By leveraging innovative technologies and a human-centered design approach, we drive meaningful business outcomes for clients across varied sectors. We focus on empowering clients to attract new customers, foster loyalty among current ones, build trust, and deliver meaningful impact for people who use our clients’ products and services.

We’re looking for an Experience Design Director to guide the design of digital products, services, and journeys across a portfolio of client engagements. This role balances hands-on design leadership with people leadership, stakeholder management, and delivery oversight. Helping teams to turn user, business, and technical complexity into clear, scalable, and high-impact experiences.

Your key responsibilities

As an Experience Design Director at EY, you’ll play a vital role in shaping innovative and impactful solutions for our clients.

• Lead experience design across multiple engagements or workstreams, setting direction from discovery and concept development through delivery, iteration, and measurement.
• Lead and develop designers through regular coaching, feedback, and quality oversight, supporting strong craft, consistency, and professional development.
• Partner with consulting and engagement leads to shape client deliverables, frame opportunities, and build narratives that connect experience design to business value and client impact.
• Guide teams in translating research, data, and business needs into cohesive journeys, flows, prototypes, and clear, useful, and well-crafted experiences.
• Set direction across digital product, service and journey-based work, adapting methods and outputs for client context.
• Provide leadership for both human-centered and AI-enabled experiences, with clear standards for trust, transparency, ethics, and responsible design.
• Align researchers, strategists, product leads, and engineers around problem framing, priorities, and decisions, helping teams move through ambiguity with confidence.
• Lead and facilitate client and internal workshops, critiques, and working sessions that drive alignment, momentum, and trust.
• Oversee contributions to design systems, accessibility, and shared standards, ensuring quality, scalability, and consistency across teams and engagements.
• Show up as a trusted design leader with clients, upholding high standards of quality, professionalism, and delivery while contributing to long-term account growth.

Skills and attributes for success

• Strong experience design leadership, with the ability to balance hands-on design work with direction, review, and decision-making across teams.
• Demonstrated ability to simplify complex systems, services, and business challenges into clear experience strategies and solutions.
• Comfort leading teams through ambiguity, adapting approach across varied client environments, constraints, and timelines.
• Strong collaboration and communication skills, with confidence influencing senior stakeholders, clients, and cross-functional partners.
• Excellent presentation and storytelling skills, with the ability to influence decisions and gain alignment around design recommendations through clear rationale, strong narratives, and compelling communication.
• Ability to coach, mentor, and motivate designers with different strengths, experience levels, and working styles.
• Experience guiding teams in AI-enabled design workflows and shaping AI-assisted or AI-native experiences with sound judgment.
• Thoughtful judgment, emotional intelligence, and a growth mindset, paired with accountability for quality, outcomes, and team success.

To Qualify for the role you must have

• Solid understanding of accessibility and inclusive design principles, with the ability to embed them into team standards and practice.
• ~7+ years of experience in experience design, UX/UI, digital product design, or service design, with time spent leading or managing design work across teams or engagements.
• Experience working in hybrid or distributed environments across regions or time zones.
• Bachelor’s degree in human-centered design or related field.

Ideally, you will have

• Experience owning design direction and delivery across a portfolio of work, programs, or critical journeys rather than a single workstream.
• Ability to shape upstream strategy by framing experience opportunities, guiding problem definition, and connecting design decisions to user needs, business value, and measurable outcomes.
• Experience leading, coaching, and developing designers in consulting, enterprise, or other complex stakeholder environments.
• Comfort managing stakeholder alignment, competing priorities, and resourcing across multidisciplinary and distributed teams.
• Familiarity with AI-enabled design tools and workflows, and experience guiding teams designing experiences that involve both people and intelligent systems.

If you don’t meet every single qualification, we still encourage you to apply. We value diverse perspectives, transferable skills, and a demonstrated commitment to learning and impact.