People Consulting - Change Management- Manager-Financial Services

Business Performance – People & Behavior – People Behavior Change – Manager

In People Consulting, we deliver long-term value to our clients, people and EY by putting Humans@Center of the Transformation agenda, transforming businesses through the power of people and helping our clients to reimagine their future workforce.

With a growing addressable market of $115b+, and a market leading brand, People Consulting has significant opportunity to help our clients address complex issues relating to their people agendas.

The opportunity

Are you passionate about driving organizational and individual behavioral change? As a Manager in our Business Performance capability, you will play a pivotal role in advising and implementing programs that align with strategic direction, organizational purpose, and culture. You will have the opportunity to understand and influence behavioral drivers within various organizational structures and contexts, planning and implementing targeted behavior change initiatives that make a real impact.

Your key responsibilities

In this dynamic role, you will be responsible for managing and delivering processes, solutions, or projects with a keen focus on quality and effective risk management. You will engage in continuous process improvement, identify innovative solutions through research and analysis, and leverage best practices to guide your team and clients. Your days will be filled with challenges that require you to apply your expertise, offering you the chance to grow and learn in a supportive environment. This position will require regular travel as needed by our external clients.

• Lead workstream delivery with a focus on program/project management
• Actively participate in client working sessions and lead workstream planning, execution, and closure
• Support sales opportunities and lead specific RFP responses

Skills and attributes for success

To thrive in this role, you need a combination of strong leadership, communication, and analytical skills. You will guide others using your depth of expertise and interpret internal/external issues to recommend quality solutions.

• Demonstrated ability to manage professional employees or supervise teams to deliver complex technical initiatives
• Proven track record in performance objectives and metrics set locally, including client service, quality and risk management, sales and business growth, solution development, and teaming

To qualify for the role, you must have

• A Bachelor's degree in related field of business, Human Resources, or Psychology
• Typically, no less than 5 - 7 years of relevant experience with previous, recent experience in top tier consulting organization
• Technical skills in change management and experience design
• Experience in Financial Services sector (Banking Capital Markets, Wealth and Asset Management, or Insurance)
• Strong capabilities in communications and engagement strategy and delivery
• Analytical skills in behavioral driver analysis and modeling
• Experience in leadership and workforce assessment
• Knowledge of hybrid workforce strategy
• Talent analytics and dashboarding
• Coaching and personal development
• Team effectiveness and development
• The ability and willingness to travel and work in excess of standard hours when necessary. In certain circumstances, travel may be required beyond your work location based on client and project needs.  

Ideally, you’ll also have

• Proven experience in building and managing relationships and communicating with impact
• Digital fluency and the ability to lead teams effectively
• Strong negotiation and influencing skills, coupled with managing change
• Commercial astuteness and a solid understanding of sustainability and systems thinking
• Sector knowledge relevant to the role

What we look for

We are on the lookout for top performers who are not only experts in their field but also demonstrate a collaborative spirit, innovative thinking, and the ability to adapt to a constantly evolving environment. If you are someone who takes initiative, leads with empathy, and has a passion for making a difference, we would love to hear from you.